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- Tasks: Lead the reception team, ensuring a seamless guest experience and resolving queries.
- Company: Join Four Points Flex by Sheraton, a vibrant hotel brand focused on hospitality and value.
- Benefits: Enjoy bonuses, discounts, wellbeing programmes, and career development opportunities.
- Why this job: Be part of a supportive team that values your growth and happiness in a dynamic environment.
- Qualifications: Passion for hospitality and leadership skills are essential; no prior experience required.
- Other info: Open to all backgrounds; apply even if you don't meet every requirement!
The predicted salary is between 24000 - 36000 £ per year.
Four Points Flex by Sheraton offer warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join our team in Dundee. At Four Points Flex by Sheraton Dundee, our mission is to create stylish, distinctive lifestyle hotels in emerging central locations, offering great value and friendly hospitality. All of our hotels are in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event.
With well-appointed rooms, we’re the perfect choice for both business and leisure stays. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are delighted that we are an accredited Living Wage Employer! This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As our next Reception Duty Manager:
- You will show excellent leadership skills and a track record of delivering results through your people.
- You will work hand in hand with the Reception Manager, delivering a seamless experience at the reception desk for every guest as well as dealing with any queries that may arise, related to your department or not.
- Passion for your guests and your team is an essential skill, as is a real interest in cultivating and nurturing the performance of your team, as you will assist in motivating, training and developing the people around you.
We are looking for individuals with a genuine interest in pursuing a career in hospitality to join our growing business and to contribute to and share our success.
Why work for us as a Reception Duty Manager? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Bonus incentives
- You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in-person Development
- Wellbeing programme, which supports financial, physical and mental wellbeing
- You will enjoy discounted rates for yourself, friends & family at our hotels
- You can access our Employee Assistance Programme whenever you need
- If you like freebies and discounts, we’ve got you covered with free membership to Perkbox
- Enhanced sick pay
- Milestone rewards to celebrate work anniversaries - including additional holiday and bonuses
- Access to our Online Community where we celebrate each other’s success and keep all our team members well informed
- Referral bonus of £100 when you bring your friend into the team
- Cycle to work scheme
- Life Assurance
- Pension Contribution
- One night stay for all new team members
- And many more.
We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply. If you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV; we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Contact Detail:
Four Points Flex by Sheraton Dundee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Duty Manager
✨Tip Number 1
Familiarise yourself with the Four Points Flex by Sheraton brand and its values. Understanding their commitment to hospitality and team wellbeing will help you align your responses during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network with current or former employees of Four Points Flex by Sheraton. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the Reception Duty Manager role.
✨Tip Number 3
Prepare to demonstrate your leadership skills through specific examples from your past experiences. Think of situations where you've successfully motivated a team or resolved conflicts, as these are key qualities they are looking for in a candidate.
✨Tip Number 4
Showcase your passion for hospitality by discussing any relevant experiences or training you've had. Whether it's customer service roles or hospitality courses, highlighting your dedication to the field will make you stand out as a candidate who truly cares about guest experiences.
We think you need these skills to ace Reception Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reception Duty Manager. Highlight your leadership skills and experience in delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality. Emphasise any previous roles where you demonstrated leadership, team motivation, and guest relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to team development. Mention specific examples of how you've successfully managed teams or improved guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Four Points Flex by Sheraton Dundee
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in the hospitality industry during the interview. Share any relevant experiences that highlight your passion for providing excellent service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Reception Duty Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and developed your colleagues to achieve great results.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations at the reception desk. Think through potential scenarios, such as dealing with difficult guests or managing a busy check-in period, and outline your approach to resolving these issues effectively.
✨Research the Company Culture
Familiarise yourself with Four Points Flex by Sheraton's values and mission. Understanding their commitment to team member wellbeing and development will help you align your answers with their culture, showing that you're a great fit for their team.