At a Glance
- Tasks: Deliver exceptional guest experiences and manage front desk operations at our city centre hotel.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing support, and discounts for you and your friends.
- Other info: Flexible working hours with 4 days on, 3 days off and excellent career development opportunities.
- Why this job: Join a friendly team and kickstart your career in hospitality with real impact.
- Qualifications: Great communication skills and a positive, can-do attitude.
The predicted salary is between 25000 - 30000 € per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As a Night Receptionist at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Night Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Night Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- Any many more...!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Night Receptionist (4 days working/ 3 days off) employer: Four Points Flex by Sheraton Cardiff
The Resident Edinburgh is an exceptional employer that prioritises the wellbeing and career development of its team members, offering a competitive salary, annual reviews, and a range of benefits including a bespoke learning programme and a supportive wellbeing initiative. With a strong focus on heartfelt hospitality and guest satisfaction, our work culture fosters a positive environment where employees are recognised and rewarded for their contributions, making it an ideal place for those looking to grow in the hospitality industry.
Contact Detail:
Four Points Flex by Sheraton Cardiff Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (4 days working/ 3 days off)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Resident. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to connect with guests. Try role-playing with a friend or family member to get comfortable with common scenarios you might face at the front desk.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your can-do attitude and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Resident. Don’t miss out!
We think you need these skills to ace Night Receptionist (4 days working/ 3 days off)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love candidates who can express their genuine enthusiasm for hospitality and connect with our values. A friendly tone can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in guest service. We want to see how your skills align with the Night Receptionist role, so don’t be shy about showcasing your communication skills and problem-solving abilities!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at The Resident.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Four Points Flex by Sheraton Cardiff
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Night Receptionist, communication is key. Prepare examples from your past experiences where you successfully handled guest interactions or resolved issues. Practising clear and friendly responses can help you demonstrate your service style during the interview.
✨Emphasise Problem-Solving Abilities
Think of specific situations where you faced challenges in a guest service environment and how you overcame them. Highlighting your problem-solving skills and can-do attitude will resonate well with the interviewers, as they value team members who can think on their feet.
✨Be Yourself and Stay Positive
The Resident is looking for team players who are motivated and eager to learn. During the interview, let your personality shine through. A positive attitude and genuine enthusiasm for the role can make a lasting impression, so don’t be afraid to show your passion for hospitality!
