At a Glance
- Tasks: Deliver exceptional guest experiences and manage front desk operations during night shifts.
- Company: The Resident, a leading city centre hotel brand known for heartfelt hospitality.
- Benefits: Earn a real Living Wage, enjoy flexible shifts, and work in vibrant urban locations.
- Other info: Be part of a company that prioritises team members and career growth.
- Why this job: Join a team that values genuine connections and offers a supportive work environment.
- Qualifications: Strong communication skills and a friendly, welcoming attitude.
The predicted salary is between 25000 - 30000 € per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As a Night Receptionist at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Night Receptionist, you will:
- Have great communication skills
- Have a friendly disposition
Night Receptionist (4 days working/ 3 days off) in Edinburgh employer: Four Points Flex by Sheraton Cardiff
The Resident is an exceptional employer that prioritises the well-being and growth of its team members, offering a supportive work culture where heartfelt hospitality is at the forefront. As a Night Receptionist in Edinburgh, you will enjoy a competitive Living Wage, flexible working hours, and opportunities for personal development within a dynamic urban environment. Join us to be part of a dedicated team that values your contributions and fosters a sense of community while delivering outstanding guest experiences.
Contact Detail:
Four Points Flex by Sheraton Cardiff Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (4 days working/ 3 days off) in Edinburgh
✨Tip Number 1
Get to know the company! Research The Resident and understand their values and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to connect with guests on a personal level. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to shine.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview – it shows you care about the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The Resident team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Receptionist (4 days working/ 3 days off) in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that align with our focus on exceptional guest service and heartfelt hospitality.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re keen to join our team at The Resident.
How to prepare for a job interview at Four Points Flex by Sheraton Cardiff
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Night Receptionist, communication is key. Prepare examples from your past experiences where you successfully handled guest interactions or resolved issues. Be ready to demonstrate how you can create a personal connection with guests, as this is crucial for delivering exceptional service.
✨Emphasise Your Problem-Solving Abilities
Think of scenarios where you had to think on your feet or handle unexpected situations. The interviewers will want to see that you can efficiently process requests and enquiries, so share specific instances where you showcased your ability to remain calm and effective under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the hotel’s reputation and success.
