At a Glance
- Tasks: Lead the Front of House team and create exceptional guest experiences.
- Company: The Resident, a leading city centre hotel brand in the UK.
- Benefits: Competitive salary, bonuses, wellbeing support, and discounts for you and your friends.
- Other info: Enjoy a dynamic work environment with opportunities for career development.
- Why this job: Join a supportive team focused on your growth and happiness in hospitality.
- Qualifications: Great communication skills and experience in guest service.
The predicted salary is between 30000 - 40000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As our next Duty Manager at The Resident Victoria, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. Your role is to lead the Front of House team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management. You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.
As our next Duty Manager you will have:
- Great communication skills
- A friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Good IT skills
- Experience in a guest service environment
Why work for us as a Duty Manager? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Salary Sacrifice Scheme
- Weekly fruit baskets for the whole team
- And many more…!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Duty Manager employer: Four Points Flex by Sheraton Cardiff
The Resident is an exceptional employer that prioritises the wellbeing and career development of its team members, offering a competitive salary, annual reviews, and a comprehensive benefits package including a bespoke learning programme and wellbeing support. With a strong focus on heartfelt hospitality and guest satisfaction, our work culture fosters a supportive environment where employees can thrive and grow, making it an ideal place for those passionate about a rewarding career in hospitality.
Contact Details:
Four Points Flex by Sheraton Cardiff Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Resident. Understand their values and what makes them tick. This way, you can show off your knowledge and passion for their brand during your chat.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to connect with guests and lead your team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories in your interview to demonstrate your can-do attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Resident. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing genuine enthusiasm and a friendly tone that reflects the hospitality spirit we cherish at The Resident.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in guest service. We want to see how your skills align with our commitment to exceptional guest experiences, so don’t hold back!
Be Specific About Your Skills:In your application, be specific about your communication skills and problem-solving abilities. We’re looking for team players who can adapt and prioritise, so give us examples of how you’ve done this in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Four Points Flex by Sheraton Cardiff
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Duty Manager, communication is key. Prepare examples from your past experiences where you successfully handled guest interactions or resolved conflicts. Be ready to demonstrate your friendly and professional service style during the interview.
✨Emphasise Problem-Solving Abilities
Think of specific situations where you faced challenges in a guest service environment and how you overcame them. Highlight your can-do attitude and flexibility, as these traits are essential for a Duty Manager role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the hotel’s operations, team dynamics, or training programmes. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
