At a Glance
- Tasks: Deliver exceptional guest experiences and manage front desk operations with a personal touch.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing programmes, and discounts for you and your friends.
- Other info: Enjoy a dynamic work environment with opportunities for career development.
- Why this job: Join a supportive team focused on your growth and happiness in the hospitality industry.
- Qualifications: Great communication skills, friendly service style, and a can-do attitude.
The predicted salary is between 25000 - 30000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As a Receptionist at The Resident Soho, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Salary Sacrifice Scheme
- Weekly fruit baskets for the whole team
- Any many more...
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Receptionist in City of Westminster employer: Four Points Flex by Sheraton Cardiff
The Resident is an exceptional employer that prioritises the wellbeing and career development of its team members, offering a competitive salary, annual reviews, and a comprehensive benefits package including a bespoke learning programme and wellbeing support. With a strong focus on heartfelt hospitality and guest satisfaction, our work culture fosters a positive environment where employees are encouraged to grow and thrive, making it an ideal place for those passionate about a rewarding career in hospitality.
Contact Details:
Four Points Flex by Sheraton Cardiff Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Resident. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during your chat.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the hotel. So, brush up on your friendly and professional service style. Maybe even role-play with a mate to get comfortable with handling guest interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your can-do attitude and make you stand out as a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Resident. We can't wait to hear from you!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this Receptionist position at The Resident.
Keep It Professional Yet Friendly:Strike a balance between professionalism and friendliness in your application. Remember, we’re looking for someone who can provide heartfelt hospitality, so a warm tone can go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Four Points Flex by Sheraton Cardiff
✨Know the Brand
Before your interview, take some time to research The Resident and its values. Understand their commitment to guest satisfaction and heartfelt hospitality. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, communication is key. Prepare examples from your past experiences where you effectively communicated with guests or resolved issues. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you faced challenges in a guest service environment and how you overcame them. Highlighting your can-do attitude and flexibility will resonate well with the interviewers, as they value team players who can adapt to various situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or what success looks like for a Receptionist at The Resident. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
