At a Glance
- Tasks: Lead the event booking process and ensure exceptional customer experiences.
- Company: Join Four Jays, a dynamic company in the welfare hire sector.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be at the forefront of exciting events and make a real impact.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 29700 - 36300 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Location: Ferry House, New Hythe Lane, Aylesford
Salary: Competitive
Job Type: Permanent, Full time
Working Hours: 45 hours per week, Monday - Friday
About Us:
Four Jays, part of the Heathcote Holdings group, is an integrated business supplying the needs of all types of welfare hire across the South East. The company prides itself on providing solutions to our clients promptly and professionally, whilst continuing to expand within a rapidly moving sector.
About the role:
Four Jays are looking for a Senior Event Coordinator who will be responsible for delivering an exceptional customer experience and driving hire revenue. You will take lead in overseeing the entire booking process from managing enquiries, guiding customers to the right product and finalising contracts & services to collaborating with the operational & logistics teams to ensure flawless delivery for events.
Responsibilities:
- Act as the first point of contact for existing and potential customers and engaging with them in a positive manner.
- Build strong, lasting relationships with internal and external stakeholders.
- Address complaints and resolve problems in a high-pressure role that involves managing challenges and last-minute changes.
- Respond to incoming enquiries and provide tailored quotations based on stock availability.
- Negotiate hire rates, manage stock calendars to avoid double bookings, and secure contracts for future events.
- Convert enquiries into bookings and upsell additional group services.
- Offer the best hire solutions to meet the customers' event requirements.
- Work closely with the marketing department to capitalise on insights into customer needs.
- Use the hire software to manage deposits taken on booking confirmations and ensure final payments are made before delivery.
- Report conversion rates / utilisation targets / feedback.
- Work with transport & logistics managers to coordinate workable delivery, collection & servicing timelines.
- Manage customer expectations around deliveries, collections, and services.
Senior Event Hire Coordinator employer: Four Jays Group Careers
Four Jays Group, located in Aylesford, Kent, is an exceptional employer that values its employees through a supportive work culture and a commitment to their wellbeing. With over 50 years of experience, the company offers competitive benefits including life insurance, a cycle to work scheme, and opportunities for professional growth within a dynamic sector. Joining our team means being part of a family-oriented environment where your contributions are recognised and rewarded.
