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- Tasks: Troubleshoot technical issues and provide clear solutions while building client relationships.
- Company: FoundryOS, a forward-thinking fintech company focused on client success.
- Benefits: Hands-on experience, growth opportunities, and a collaborative team environment.
- Why this job: Join us to make a real impact in client support and learn about fintech.
- Qualifications: Curiosity, enthusiasm for learning, and a passion for helping others.
- Other info: Be part of a dynamic team shaping the future of client support.
The predicted salary is between 30000 - 42000 £ per year.
About FoundryOS
At FoundryOS, we’re big believers in autonomous teams and iterative development. We’re crazy about continuous improvement and knowledge sharing, and we want people who share our enthusiasm. We strive to always build the right thing and build the thing right, so we place great emphasis on understanding exactly what our clients need and delivering support that exceeds their expectations. We focus on solving problems quickly and learning from every interaction to continuously improve our support processes.
We think that the best support comes from genuinely caring about helping people and having a deep curiosity about how our products work and how our clients use them. We use this foundation to build comprehensive product knowledge and industry expertise, but we’re not dogmatic about it.
We make client success everyone’s business — what we are going to do and how we do it are team decisions. And we focus on resolving exactly what the client needs now, always aiming to provide clear solutions and guidance that help them succeed with our platform.
We strongly believe that you grow expertise through hands‑on experience, rather than just theoretical knowledge, so our approach to support is designed to give you deep exposure to our products, our clients, and the fintech industry really fast. And really often.
Support Function Focus
- Understanding FoundryOS capabilities and client use cases
- Troubleshooting technical issues and providing clear, actionable solutions
- Learning about the financial services industry and regulatory environments
- Building strong relationships with clients through exceptional service delivery
- Zero‑to‑one function building — creating processes, knowledge bases, and support frameworks from the ground up
We are looking for curious and enthusiastic individuals who are passionate about learning and helping people. You’ll be among our first support hires, playing a key role in building our client and technical support function from the ground up. You’ll work directly with clients using our platform, gaining deep product knowledge while helping solve their technical challenges and questions.
Support Engineer in London employer: FoundryOS
Contact Detail:
FoundryOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research FoundryOS, their products, and their approach to client support. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for hands-on scenarios! Since the role is all about problem-solving, think of examples from your past experiences where you’ve tackled technical issues or helped clients succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the FoundryOS team.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! We love candidates who are eager to learn and understand how our products work. Share examples of how you've tackled challenges or learned new things in the past.
Tailor Your Application: Make sure to customise your application for the Support Engineer role. Highlight your problem-solving skills and any experience you have in client support or technical troubleshooting. This shows us that you really get what we're about!
Be Genuine: We value authenticity, so be yourself in your application. Share your passion for helping others and any relevant experiences that demonstrate your commitment to exceptional service. We want to see the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FoundryOS and what we stand for.
How to prepare for a job interview at FoundryOS
✨Understand the Company Culture
Before your interview, dive into FoundryOS's values and culture. They love autonomous teams and continuous improvement, so think about how your experiences align with these principles. Be ready to share examples of how you've contributed to team success and embraced iterative development.
✨Showcase Your Problem-Solving Skills
As a Support Engineer, you'll need to troubleshoot technical issues effectively. Prepare specific examples of past challenges you've faced and how you resolved them. Highlight your ability to provide clear, actionable solutions that exceed client expectations.
✨Demonstrate Curiosity and Passion
FoundryOS values individuals who are genuinely curious and eager to learn. During the interview, express your enthusiasm for understanding their products and the fintech industry. Ask insightful questions about their platform and how they support clients, showing that you're keen to grow your expertise.
✨Emphasise Team Collaboration
Since building exceptional client relationships is a team effort at FoundryOS, be prepared to discuss how you've worked collaboratively in previous roles. Share instances where you contributed to team decisions or helped create processes that improved service delivery.
