Description
As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, have good time management skills, thrive in a fast-paced environment, have an analytical mindset to help diagnose issues and be able to take direction when required.
As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, have good time management skills, thrive in a fast-paced environment, have an analytical mindset to help diagnose issues and be able to take direction when required.
Requirements
- Experience working in a team of support engineers to provide world class product support
- A degree in Visual Effects related subject or Computer Science/Maths/Physics, or equivalent practical experience in a customer service role
- Familiar with at least one of the following operating systems: Windows, Linux or macOS
- Excellent communication and Written/Verbal English skills
- Excellent organizational skills with the ability to prioritize work based on plans and objectives
- Ability to take on tasks when requested and complete them within the expected deadlines and with minimal supervision
- Strong problem solving and troubleshooting skills
- Ability to explain technical concepts to technical and non-technical customers and staff
- High degree of attention to detail
- Highly self-motivated and a good team player
