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For Companies At a Glance
- Tasks: Lead community engagement, drive sales, and create an exceptional member experience.
- Company: FOUNDRY, a vibrant workspace provider fostering collaboration across six locations.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Join a thriving community and make a real impact in a fast-paced, innovative setting.
- Qualifications: Experience in coworking or customer service, strong sales skills, and a passion for community building.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
FOUNDRY is a dynamic workspace solution provider with a unique personality, offering a thriving business community across six locations. Co-founded by Legal & General, FOUNDRY prides itself on providing professional environments designed to inspire productivity and foster collaboration. Our spaces aim to create meaningful connections and deliver an exceptional working experience for all members, tailored to suit diverse needs.
Role Description
We are looking for an experienced coworking or customer service team member to join us as we build our rapidly growing team. The role of Senior Community Manager is an exciting and varied role that covers all aspects of running the location. The right candidate will have the ability to actively drive Sales and Retention and oversee community engagement within their location whilst maintaining a high level of customer service, build meaningful working relationships and create a seamless member experience.
Your responsibilities will include and report directly into the Regional Manager:
- Member Engagement & Retention: Maintain a positive member experience within your community ensuring high levels of member satisfaction, retention and a positive NPS score. Act as a point of escalation for member queries, concerns, policies and procedures. Manage the onsite community team working towards KPIs, individual and group targets. Actively attend external Community Events to drive wider awareness, acquisition and industry events.
- Sales and Marketing: Conduct Tours following the complete sales process. Work closely with the sales team to drive sales and occupancy, ensuring financial success of your location. Update and complete sales CRM as required. Ensure all events and marketing programmes are executed across site in a timely manner. Support the Community Manager’s team in creating and delivering an engaging member events programme. Support the sales and marketing team with local executional campaigns to drive sales.
- Location operations: Manage your location P&L in line with target and budget. Monthly reporting to the Regional Manager. Ensure all team members are following operational policies, procedures and standards. Adhere to all health and safety location requirements.
- People Management: Lead and nurture your team ensuring all individual and team goals and KPIs are met. Encourage your team to build and drive community within your location. Onboard new members of the team ensuring all community managers have been inducted and trained. Manage and monitor time off, sickness, annual leave etc. Support your team in the creation and delivery of the member events programme and community engagement programme. Conduct one to ones and performance reviews. Support the Community Manager in the smooth running of the building.
Skills & Knowledge:
- Experience working within a coworking space or building communities is an advantage.
- Previous sales experience with a proven track record of prospecting and closing deals.
- A keen interest in entrepreneurship and business growth and development.
- Outstanding communication and listening skills and should be able to boost brand awareness.
- Experience in social media, PR, and promotional events is an advantage.
- Natural connector and enabler.
- Highly motivated individual who is happy to work in a distributed team.
- Start-up experience an advantage.
- Great organisational skills and capacity for working independently.
Senior Community Manager in Eastbourne employer: Foundry
Contact Detail:
Foundry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Manager in Eastbourne
✨Tip Number 1
Get to know the company culture before your interview. FOUNDRY is all about community and collaboration, so show us how you can fit into that vibe. Research our locations and think about how you can contribute to making them even better!
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with potential colleagues or clients. Building relationships is key in this role, so don’t be shy about putting yourself out there.
✨Tip Number 3
Prepare for your interview by thinking of specific examples from your past experiences that showcase your skills in sales, community engagement, and team management. We want to hear how you've driven success in previous roles!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the FOUNDRY family.
We think you need these skills to ace Senior Community Manager in Eastbourne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Senior Community Manager role. Highlight your relevant experience in coworking spaces or customer service, and connect it back to how it aligns with our mission at FOUNDRY.
Be Specific About Your Achievements: We love numbers! When discussing your past roles, include specific achievements and metrics that demonstrate your success in sales, retention, or community engagement. This helps us see the impact you've made in previous positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at FOUNDRY.
How to prepare for a job interview at Foundry
✨Know Your Community
Before the interview, dive deep into FOUNDRY's community and values. Understand their mission to create meaningful connections and how they foster collaboration. This will help you align your answers with their goals and show that you're genuinely interested in being part of their unique workspace.
✨Showcase Your Sales Savvy
Since the role involves driving sales and retention, be prepared to discuss your previous sales experiences. Bring specific examples of how you've successfully closed deals or improved customer satisfaction. Highlighting your track record will demonstrate that you can contribute to FOUNDRY's financial success.
✨Engagement is Key
As a Senior Community Manager, you'll need to engage with members actively. Think of ways you've previously built community or enhanced member experiences. Share stories that illustrate your ability to connect with people and create a positive atmosphere, as this is crucial for maintaining high NPS scores.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about their approach to community events or how they measure member satisfaction. This shows that you're not just interested in the job but also in how you can contribute to their vision.
