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For Companies At a Glance
- Tasks: Provide exceptional customer support in German and English for luxury brands.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Competitive salary, regular incentives, and 30% discount on luxury products.
- Why this job: Make a real impact by enhancing customer experiences with top brands.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Work from home with a supportive culture and career growth opportunities.
The predicted salary is between 20000 - 25000 £ per year.
Join to apply for the Temporary German Speaking Customer Service Representative role at Foundever.
Key Details
- Salary: £23,809.50 per annum pro‑rated, paid monthly
- Benefits: Regular incentives, plus 30% discount on all Coach and Kate Spade products
- Opening Hours: Shifts Monday to Friday 08:30‑20:00, Saturday 08:00‑17:00
- Contract Type: Temporary 3‑month fixed‑term contract, full‑time (37.5 hours per week)
- Training: 2 weeks, fully paid
- Location: Work from Home, UK based only
- Start Date: January 2026 (TBC)
What will I be doing?
As a Customer Service Representative with Foundever®, you’ll provide exceptional pre‑ and post‑sale customer support for one of our luxury clothing and accessories clients in German and English. You’ll support our customers via phone, email, live chat, WhatsApp and social media, handling enquiries about online and in‑store purchases, tracking orders, managing returns, and resolving warranty or product quality issues. With comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first‑contact resolution and an outstanding customer experience.
Who will I be helping?
You will support customers of our luxury clothing and accessories client – whether they’re shopping for a statement handbag or seeking help with a recent order. Your role is critical to ensuring their experience reflects the same quality and care that defines their brand.
What skills and experience will I need to succeed?
- Experience: Previous customer service experience, ideally within a multi‑channel contact centre
- Customer‑Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
- Adaptable: Able to support customers through a variety of channels – phone, email, chat, WhatsApp and social media
- Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers
Who are Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from you!
How To Apply
- Intro Call: Meet with our in‑house recruitment team to learn more about the role and share your experience.
- Online Assessment: Complete a quick online assessment designed to test your problem‑solving abilities and your approach to real‑world customer scenarios.
- Interview: Attend a competency‑based interview with our Hiring Team via video call.
Apply Now! We look forward to reviewing your application. Click the ‘Apply now’ button on this advert and we’ll be in touch.
Equal Opportunity
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and are committed to making our business a truly inclusive place to work. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Data Protection
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Temporary German Speaking Customer Service Representative in Wideopen employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary German Speaking Customer Service Representative in Wideopen
✨Tip Number 1
Get to know the company before your interview! Research Foundever® and their values, especially how they prioritise customer experience. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you successfully handled multiple channels of communication. This will demonstrate your ability to thrive in a fast-paced environment like Foundever®.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Foundever® family.
We think you need these skills to ace Temporary German Speaking Customer Service Representative in Wideopen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Language Skills: Since this role requires German and English, don’t forget to showcase your language proficiency. Whether it’s in your CV or during the interview, let us know how fluent you are and any experiences you have using both languages in a customer service context.
Be Yourself: We want to get to know the real you! When filling out your application, let your personality shine through. Share your passion for customer service and why you’d love to work with us at Foundever. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. We can’t wait to see your application!
How to prepare for a job interview at Foundever
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in both languages to boost your confidence.
✨Know the Brand Inside Out
Familiarise yourself with the luxury clothing and accessories client you’ll be representing. Understand their products, values, and customer service ethos. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter, such as handling returns or resolving product issues. Prepare your responses and think about how you would demonstrate empathy and problem-solving skills during these interactions.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your impeccable communication skills. Practice active listening and articulate your thoughts clearly. Remember, the ability to communicate effectively is key in a customer service role, so let your personality shine through!
