Key Details
Salary: £23,809.50 per annum, paid monthly
Benefits: Regular incentives, plus 30% discount for all Coach and Kate Spade products!
Opening Hours: Shifts Monday to Friday 08:30‑20:00, Saturday 08:00‑17:00
Contract Type: Permanent, full‑time (37.5 hours per week)
Training: 2 weeks, fully paid
Location: Work from Home, UK‑based only
Start Date: ASAP
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Spanish‑speaking Customer Service Representative with Foundever®, you’ll provide exceptional pre‑ and post‑sale customer support for one of our luxury clothing and accessories clients. You’ll support customers via phone, email, live chat, WhatsApp, and social media, handling inquiries about online and in‑store purchases, tracking orders, managing returns, and resolving warranty or product quality issues. With comprehensive training behind you, you’ll handle each interaction with professionalism, empathy, and efficiency, always aiming for first‑contact resolution and an outstanding customer experience.
Who will I be helping?
You will support customers of our luxury clothing and accessories client – whether they’re shopping for a statement handbag or seeking help with a recent order, your role is critical to ensuring their experience reflects the same quality and care that define their brand.
What skills and experience will I need to succeed?
- Previous customer service experience, ideally within a multi‑channel contact centre
- Fluent in Spanish, oral, written and listening is a must have
- Customer‑Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
- Adaptable: Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
- Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU!
Apply Now
Foundever® is an equal opportunity and Disability Confident employer. If you need any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Applications should be submitted via the ‘Apply now’ button on this advert only.
