Foundever is seeking a Quality Analyst for a remote, UK-based role. You will monitor interactions, deliver training, and report on quality metrics to improve the customer journey.
The role emphasizes coaching, stakeholder collaboration, and ongoing process improvements to drive outstanding service levels. The position requires strong English communication, attention to detail, and proficiency in Excel, with 37.5 hours per week and permanent employment.
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Remote Quality Analyst – CX Improvement Specialist in Wideopen employer: Foundever
At Foundever®, we pride ourselves on being an exceptional employer, offering a supportive and award-winning culture that prioritises employee growth and recognition. With opportunities for progression and a commitment to work-life balance, our remote roles allow you to thrive while representing iconic brands from the comfort of your home. Join us to be part of a dynamic team where 84% of our associates experience career advancement and make a meaningful impact in customer satisfaction.
