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For Companies At a Glance
- Tasks: Provide top-notch customer service to corporate cardholders in English and German.
- Company: Join Foundever, a global leader in customer experience with a supportive culture.
- Benefits: Enjoy a competitive salary, work from home flexibility, and career growth opportunities.
- Why this job: Make a real impact while working with well-known brands in a dynamic environment.
- Qualifications: Fluency in English and German, plus previous customer service experience.
- Other info: Be part of a diverse team where 84% of employees grow their careers.
The predicted salary is between 23809 - 33431 £ per year.
Key Details
- Salary: £23,809.50 per annum, paid monthly
- Opening Hours: Shifts between Monday to Sunday, 08:00 to 22:00
- Contract Type: Permanent, full-time (37.5 hours per week)
- Location: Work from Home, UK-based only
- Start Date: March 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever, you will be the face of our banking client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with their financial services customers. You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client's corporate cardholders within Europe, via phone and email. We work in a fast-paced environment where dedication and flexibility matters.
Key Responsibilities
- Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with Client back-office contacts
- Provide a single 'window' and act as a representative for the company, providing first-class support and acting as a point of escalation in the resolution of cardholder enquiries
- Translate customer enquiries to, and from, English and German to enable our Client to assist their customers
- Develop and maintain a full knowledge of client products and services
- Recognise when a problem or query should be transferred to another department or a more senior member of staff
- Deal with all correspondence as requested/required
- Log all calls and contacts accurately and in line with Client procedure
What skills and experience will I need to succeed?
- Fluency in English and German (written, spoken, and listening)
- Previous experience in customer service, preferably in financial services
- Computer literacy in Word-processing, Excel, internet and general systems
- An ability to work under pressure, multitask and prioritise to deadlines
- Strong communication and interpersonal skills at all levels
- A detail-oriented mindset with a high level of attention to detail
- Ability to take ownership of issues, proactive problem solving and conflict resolution
- Self-motivation, with initiative and sense of urgency
Who are Foundever?
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever?
At Foundever, you'll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you're just starting out or bring years of expertise and are looking for a fresh challenge – we're committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever is a place where 84% of people grow.
How To Apply
Customer obsession is at the heart of what we do. If that resonates with you, we'd love to hear from you! Please click the 'Apply now' button on this advert and we'll be in touch...
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
German Speaking Customer Service Representative - Financial Services in Wideopen employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Representative - Financial Services in Wideopen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both English and German, brush up on your language abilities. Try role-playing customer service scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've handled tricky customer situations in the past. Highlight your proactive approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the company culture. This shows you're engaged and keen to learn more about what it’s like to work at Foundever.
We think you need these skills to ace German Speaking Customer Service Representative - Financial Services in Wideopen
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and German, make sure to highlight your language skills right from the start. Use clear and concise language in your application to demonstrate your proficiency.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles, especially if you've worked in financial services. Connect the dots for us!
Be Personable: Remember, we’re looking for someone who can create meaningful connections with customers. Let your personality shine through in your application. A friendly tone can go a long way!
Apply Through Our Website: Don’t forget to hit that 'Apply now' button on our advert! It’s the best way to ensure your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Foundever
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know the Company Inside Out
Do your homework on Foundever and their client’s financial services. Understanding their values, mission, and the specific products they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Expect competency-based questions that focus on customer service situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, especially in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Highlight your ability to take ownership of issues and resolve conflicts proactively. Be ready to discuss how you've handled challenging customer interactions in the past, as this will demonstrate your suitability for the role.