French-Speaking Customer Service Representative in Wideopen

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Key Details

• Basic Salary: £25,214 per annum, paid monthly
• Benefits: Access to Stream – our salary advance partner, real progression opportunities, and an award‑winning culture!
• Location: Work from Home / Remote (UK‑based only)
• Working Hours: Monday to Friday, 08:00 to 17:30 (no weekends!)
• Contract Duration: Permanent, full‑time (37.5 hours per week)
• Training: 4 weeks (fully paid)

Note: We are unfortunately not able to offer sponsorship for this role.

Responsibilities

In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market. The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.

Who will I be helping?

You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.

Qualifications

• French speaker: You will need to be fluent in French and English, both spoken and written.
• Customer Service Whiz: Proven customer service experience in a fast‑paced, customer‑focused environment (contact centre experience is preferred).
• Tech‑Savvy Professional: High PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems.
• Team Player: Team‑oriented, collaborative, and supportive of shared goals with a positive "can‑do" attitude.
• Quality‑Driven: High integrity, personal responsibility, and commitment to delivering quality outcomes.
• Problem Solver: Strong prioritisation, decision‑making, and problem‑solving skills, recognising when to seek guidance.
• Quick Learner: Able to quickly absorb and respond to information, staying current with relevant professional or technical developments.

How To Apply

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the "Apply now" button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business and our Client, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your French language skills, problem‑solving abilities and how you may approach some real‑world customer scenarios.
• Interview: Attend a competency‑based interview with our Hiring Team via a Microsoft Teams video call.

Equal Opportunity Employer

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.