At a Glance
- Tasks: Provide exceptional customer service in German and English, resolving inquiries and building rapport.
- Company: Join Foundever, a global leader in customer experience with a supportive culture.
- Benefits: Enjoy a competitive salary, work from home, and a balanced work-life schedule.
- Other info: Great career growth opportunities in a dynamic and inclusive environment.
- Why this job: Make a real impact by connecting with consumers and enhancing their experience.
- Qualifications: Fluent in German and English, with strong communication and customer service skills.
The predicted salary is between 23809 - 23809 £ per year.
Key Details
- Salary: £23,809.50 per annum pro-rated, paid monthly
- Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 (no weekends)
- Contract Type: Temporary 6 month fixed-term contract, full-time (37.5 hours per week)
- Location: Work from Home, UK-based only
- Start Date: 02 March 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever, you will be the face of our client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with our consumers. Your role will involve responding to product inquiries, thoughtfully addressing suggestions, and skilfully resolving complaints across multiple channels, including telephone, email, WhatsApp, and social media. In our fast-paced environment, we prioritise a personalised approach, where your empathy and dedication shine through in every interaction. Your ability to build genuine rapport and tailor solutions to meet individual consumer needs will be paramount in delivering an outstanding service experience that reflects our commitment to quality and care.
Key Responsibilities:
- Respond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic.
- Product Expertise: Develop an in-depth understanding of Kellogg's, Pringles, and Cheez-It products and services to provide informed assistance.
- Effective Issue Escalation: Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution.
- Professional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service.
- Accurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality.
- Administrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency.
- Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.
- Quality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service.
- Language Assistance: Facilitate communication in English, German and additional languages as needed, utilizing available translation tools and communication channels.
- Performance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team's success.
What skills and experience will I need to succeed?
You could be a great fit for this role if you have:
- Excellent interpersonal and communication skills (verbal & written) to a native standard English and German with an ability to personalise communications.
- Demonstrated customer service experience or natural aptitude.
- Ability to create genuine rapport and show empathy in consumer interactions.
- Strong organisational abilities.
- Proficiency with MS Word/Excel.
- Outstanding communication skills with ability to maintain composure in all situations.
- Self-motivated with ability to work independently under pressure to meet deadlines.
- Attention to detail is needed on every level and at every aspect of the consumer journey.
- Ability to follow a process on a live call.
Who are Foundever?
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever?
At Foundever, you'll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you're just starting out or bring years of expertise and are looking for a fresh challenge – we're committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU. Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we'd love to hear from you. Please click the 'Apply now' button on this advert and we'll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have.
- Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
We look forward to reviewing your application. Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Temporary German Speaking Customer Service Representative employer: Foundever
Foundever is an exceptional employer that prioritises a supportive and inclusive work culture, offering competitive salaries and flexible working arrangements from the comfort of your home. With a strong commitment to employee growth, 84% of our associates advance in their careers, making it an ideal place for those seeking meaningful and rewarding opportunities in customer service. Join us to be part of a dynamic team that values diversity and fosters personal connections while delivering outstanding experiences for renowned brands.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary German Speaking Customer Service Representative
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foundever.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foundever. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary German Speaking Customer Service Representative
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foundever.
How to prepare for a job interview at Foundever
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foundever's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foundever offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
