At a Glance
- Tasks: Provide top-notch customer support in French and English while driving sales.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, work from home, and paid training.
- Other info: Flexible work environment with opportunities for career growth.
- Why this job: Combine your love for music and technology in a dynamic sales role.
- Qualifications: Fluent in French and English with a passion for customer service.
The predicted salary is between 24784 - 24784 £ per year.
Key Details
- Basic Salary: £24,784.50 per annum, pro-rata
- Location: Home-based, UK (working from the UK only is permitted)
- Working Hours: Monday to Friday, 08:45 to 17:15 (no weekends!)
- Contract Duration: Temporary 6-month fixed-term contract, full-time (37.5 hours per week)
- Training: 2 weeks training plus 2 weeks nesting period (fully paid)
- Start date: 2nd November 2026
We are looking for creative sales-minded enthusiastic individuals to join our fast-growing sales team! You will be responsible for providing outstanding order and sales support to our Client’s customer base. This includes prospective, new and existing customers. The right candidate will have passion in the customer-facing experience and thrive in a busy and challenging environment. If you love music, dealing with pre-sales enquiries and doing things the right way every time, we’d like to talk to you!
What will I be doing?
- Supporting customers in French and English
- Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT.
- Supporting customers and making sales through inbound, emails and chat.
- Contacting existing customers via outbound calls.
- Responding to general SONOS product queries with customers.
- Delivering sales through customer experience and recognising sales opportunities to drive conversion.
- Utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.
- Working as part of a team
What skills will I need to succeed?
- You are a decisive, sales-oriented individual who takes ownership of open issues and can work independently and as part of a sales team.
- You can provide a world-class customer experience while also being sales orientated and driven.
- This includes maintaining a positive image of SONOS throughout all transactions.
- Strong verbal and written communication skills ability to research and find answers to consumer questions.
- Ability to work under pressure.
- You love technology and music.
- Excellent interpersonal and communication skills (verbal & written) in French and English.
What experience will I need?
- Past sales experience in a retail environment is preferred.
- Ability to communicate clearly and effectively and understand customer needs.
- Ability to multitask while recording details of the contact.
- Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.
- Ability to work in a fast-paced environment while under pressure engaging with brand loyalty and client goals.
- Working knowledge of Windows and computer usage as demonstrated in the interview process.
- Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy.
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
Work from Home requirements
This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:
- You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
- You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise.
- This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech).
- You must also not use any pen/paper or any writing materials.
- No other people, such as dependants can be in the same room during working hours.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your French skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Temporary French Speaking Customer Service Representative employer: Foundever
At Foundever®, we pride ourselves on being an exceptional employer, offering a supportive and award-winning culture that prioritises employee growth and recognition. With opportunities for progression and a commitment to work-life balance, our remote roles allow you to thrive while representing iconic brands from the comfort of your home. Join us to be part of a dynamic team where 84% of our associates experience career advancement and make a meaningful impact in customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary French Speaking Customer Service Representative
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foundever.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foundever. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary French Speaking Customer Service Representative
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foundever.
How to prepare for a job interview at Foundever
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foundever's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foundever offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
