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- Tasks: Lead a vibrant team to enhance customer experience and drive performance.
- Company: Global leader in customer experience with a people-first approach.
- Benefits: Permanent contract, salary advance scheme, and career progression opportunities.
- Why this job: Make a real difference in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous call centre experience and strong coaching abilities.
- Other info: Enjoy a dynamic work culture with rotating shifts and a focus on team success.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in customer experience is seeking a Team Manager to lead a dynamic team in Stratford-upon-Avon. The ideal candidate will foster a positive environment and drive performance in a fast-paced call center.
Responsibilities include:
- Coaching
- Managing absenteeism
- Enhancing client satisfaction
Previous experience in a call center is essential. The role offers a permanent contract with 37.5 hours per week and rotating shifts. Salary is dependent on experience and benefits include a salary advance scheme and career progression opportunities.
Team Manager: Lead a People-First CX Team (Rotating Shifts) in Stratford-upon-Avon employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager: Lead a People-First CX Team (Rotating Shifts) in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle coaching and managing absenteeism in a call centre. We want to show that we can create a positive environment while driving performance!
✨Tip Number 3
Showcase your experience! When discussing your background, highlight specific achievements in customer experience and team management. We need to demonstrate how our skills align with their needs for a people-first approach.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows our enthusiasm for the role and the company. Let’s make sure they remember us!
We think you need these skills to ace Team Manager: Lead a People-First CX Team (Rotating Shifts) in Stratford-upon-Avon
Some tips for your application 🫡
Show Your People-First Approach: When writing your application, make sure to highlight your experience in fostering a positive environment. We want to see how you’ve motivated teams and driven performance in previous roles, especially in a call centre setting.
Be Specific About Your Experience: Don’t just say you have call centre experience; tell us about it! Share specific examples of how you managed absenteeism or improved client satisfaction. This helps us understand how you can contribute to our team.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'coaching' and 'performance', to show that you’re a perfect fit for the Team Manager role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Foundever
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them a leader in customer experience. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
As a Team Manager, you'll be expected to coach and develop your team. Prepare examples from your previous experience where you've successfully coached others or improved team performance. Highlighting these skills will demonstrate your capability to foster a positive environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle absenteeism or client dissatisfaction. Think of specific situations you've faced in a call centre and how you resolved them. This will showcase your practical experience and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company's approach to employee development, or how they measure client satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
