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For Companies At a Glance
- Tasks: Lead analytics projects, optimise business processes, and enhance customer experiences.
- Company: Join Foundever, a global leader in BPO with a mission to create exceptional brand experiences.
- Benefits: Enjoy a competitive salary, bonus, remote work, and generous annual leave.
- Why this job: Make a real impact by leveraging data to drive business growth and innovation.
- Qualifications: 2+ years in analytics, retail experience, and strong programming skills required.
- Other info: Dynamic environment with excellent career growth opportunities and supportive training.
The predicted salary is between 54000 - 84000 £ per year.
The Opportunity: We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
Key Responsibilities:
- Data Analysis
- General all round understanding of Insight & Analytics solutions and concepts
- Leading the delivery of analytics across multiple Insight & analytics programs / clients
- Strong understanding of statistical analysis and modelling techniques.
- Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations.
- Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.
- Provide peer review of project outputs to assure QA standards are met
- Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
- Partner with clients to understand business objectives and translate them into analytical & insight solutions.
- Present the findings of your analysis to stakeholders at all levels up to C-suite.
- Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
- Work closely with internal teams (Operations, Solutions, Client Strategy & Advisory and Account Management) to deliver transformation projects.
- Collaborate closely with the Data Science & Engineering, Insight and Client Strategy & Advisory.
- Develop insight into initiatives that lead to business process, technology or service improvements
- Support the development of business cases by quantifying the impact of the proposed initiatives, including cost-benefit analysis and ROI predictions.
- Track the implementation and success of solutions providing feedback and adjustment recommendations when required.
- Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.
- Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for existing clients.
- Working across the wider Data & analytics function to design, develop and deliver repeatable analytics products that are scalable across our EMEA region.
- Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of a proposals to new prospects or the expansion of services for an existing account.
- Project lead for insight and analytics services across multiple accounts
- You will be comfortable leading analysis and co-ordinating the work of others with minimal supervision.
- You can identify and act on opportunities to improve or standardise processes and procedures, enabling our team to achieve better client outcomes and improve working practices for colleagues
- Development and management of pipeline tracking and project governance
- Training, coaching and mentoring others in the analytics team to support their development and progression within Foundever
Your Profile & Experience:
- 2+ years in an analytics role in a BPO setting is essential.
- 2+ years working in the retail sector is essential.
- 5+ years in a data analytics role within a contact centre is essential.
- Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
- Intermediate to expert knowledge of Power BI data visualisation
- Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
- Experience with Alteryx designer is desirable but not essential
- Experience of working with unstructured data is desirable but not essential
- Strong communication skills, both written and verbal, with an ability to influence stakeholders.
- Excellent problem-solving skills and critical thinking ability.
- Ability to work independently and manage multiple projects in a fast-paced environment.
Who are we?
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever® securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
The Package:
- Competitive salary of up to £75K, depending on experience
- 10% bonus based on company and personal performance
- 25 day annual leave + standard bank holidays
- Competitive pension scheme
- Remote working with limited
You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Senior Analytics Consultant - Retail employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analytics Consultant - Retail
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Analytics Consultant role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to analytics and stakeholder management. We recommend doing mock interviews with friends or using online platforms to get comfortable presenting your insights and solutions.
✨Tip Number 3
Showcase your skills through a portfolio! Create a collection of your best analytics projects, including dashboards and reports you've designed. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Foundever.
We think you need these skills to ace Senior Analytics Consultant - Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Analytics Consultant role. Highlight your experience in analytics, especially in retail, and showcase your problem-solving skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your analytical thinking and stakeholder management skills. Let us know why you’re excited about joining our team!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your hands-on experience with SQL, Python, or R, and any familiarity with Power BI or Azure. We love seeing candidates who can bring their technical skills to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Foundever
✨Know Your Analytics Inside Out
Make sure you brush up on your analytics knowledge, especially in retail. Be ready to discuss statistical analysis and modelling techniques, as well as your experience with tools like SQL, Python, and Power BI. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you've successfully managed stakeholders or presented findings. Be prepared to share specific examples of how you translated complex data into actionable insights for clients, especially at higher levels like C-suite. This will demonstrate your ability to communicate effectively and build trust.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your critical thinking and problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you approached them. This is crucial for a role that requires leading analytics projects and improving business processes.
✨Demonstrate Leadership Potential
Since this role involves leading a small team, be ready to talk about your leadership style and any mentoring or coaching experiences you've had. Share how you’ve helped others grow in their roles, as this will show that you can lead and inspire a team effectively.
