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For Companies At a Glance
- Tasks: Design, deploy, and maintain cloud infrastructure and CI/CD pipelines.
- Company: Join ContextFoundever, a global leader in customer experience with 170,000 associates worldwide.
- Benefits: Enjoy remote work options, competitive salary, and continuous learning opportunities.
- Why this job: Work on cutting-edge AI technologies in a collaborative and supportive team culture.
- Qualifications: 5+ years in production systems, strong AWS and Kubernetes knowledge, scripting skills required.
- Other info: Flexible working arrangements available across EMEA and US markets.
The predicted salary is between 36000 - 60000 £ per year.
Context
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world\’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
To cope with our current DevOps needs, we are looking for a DevOps Engineer to join our team and play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance.
Location
The position Offers fully remote working or hybrid in any of our EMEA or US Markets.
Missions
- Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
- Manage platforms through automation, tooling, tuning and new solutions.
- Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.
- Provide support and collaborate with the AI and Product teams.
- Create and update all documentation related to the items above.
How we work
The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.
Main technologies used for this role
Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git.
Expected skills
Required
- At least 5 years of experience working in a production or system management team for critical services and applications.
- Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
- Good expertise managing Linux Systems (Debian).
- Knowledge about networking: TCP/IP, Web Services, tiered application services.
- Scripting experience in shell, python, etc.
- Experience working in a normalized environment and knowledge of Agile DevOps processes.
Nice to have
- Strong knowledge of Azure: AKS, Key Vault, Azure DevOps, ACR, Azure Monitor, and Storage Account.
- Experience in process automation and with tools like Ansible.
- ITIL knowledge.
Recruitment process
- Meet our HR team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)
- Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)
- Meet our VP of AI Engineering for a live technical exercise. (45 min)
What we offer
- Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
- Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
- Competitive compensation. Attractive salary and benefits package.
- Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
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Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB) employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Kubernetes, and Terraform. Having hands-on experience or projects showcasing these skills can set you apart during interviews.
✨Tip Number 2
Understand the Agile and DevOps methodologies that the company employs. Being able to discuss how you've applied these practices in your previous roles will demonstrate your fit for their team dynamics.
✨Tip Number 3
Prepare for the technical exercise by brushing up on your problem-solving skills related to cloud infrastructure and CI/CD pipelines. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 4
Showcase your collaborative skills by discussing past experiences where you worked cross-functionally with teams like AI or Product. This aligns well with their emphasis on teamwork and support across different squads.
We think you need these skills to ace Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in DevOps, particularly with AWS, Kubernetes, and automation tools like Terraform and Ansible. Use keywords from the job description to align your skills with what ContextFoundever is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for DevOps and your understanding of the role. Mention specific projects or experiences that demonstrate your ability to design and maintain cloud infrastructure and CI/CD pipelines.
Showcase Your Technical Skills: In your application, provide examples of your technical expertise, especially in Linux systems and scripting languages. Consider including links to any relevant projects or contributions on platforms like GitHub.
Prepare for Interviews: Anticipate questions related to your problem-solving approach and technical skills. Be ready to discuss your experience with Agile methodologies and how you have collaborated with cross-functional teams in previous roles.
How to prepare for a job interview at Foundever
✨Understand the Company and Role
Before your interview, take some time to research ContextFoundever and their approach to customer experience. Familiarise yourself with their cloud infrastructure and the specific technologies mentioned in the job description, such as AWS, Kubernetes, and Terraform.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with the required technologies. Bring examples of past projects where you successfully implemented CI/CD pipelines or automated processes using tools like Ansible or Docker.
✨Demonstrate Problem-Solving Abilities
During the interview, especially when meeting the DevOps Managers, be ready to tackle technical problems on the spot. Think aloud as you work through solutions to showcase your problem-solving mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the Agile methodologies they use, and how the DevOps team collaborates with AI and Product teams. This shows your genuine interest in the role and helps you assess if it's the right fit for you.