At a Glance
- Tasks: Design, deploy, and maintain cloud infrastructure and CI/CD pipelines.
- Company: Join ContextFoundever, a global leader in customer experience with 170,000 associates worldwide.
- Benefits: Enjoy remote work options, competitive salary, and continuous learning opportunities.
- Other info: Flexible working arrangements available across EMEA and US markets.
- Why this job: Work on cutting-edge AI technologies in a collaborative and supportive team culture.
- Qualifications: 5+ years in production systems, strong AWS and Kubernetes knowledge, scripting skills required.
The predicted salary is between 36000 - 60000 £ per year.
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world\'s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
To cope with our current DevOps needs, we are looking for a DevOps Engineer to join our team and play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance.
Location
The position Offers fully remote working or hybrid in any of our EMEA or US Markets.
Missions
- Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
- Manage platforms through automation, tooling, tuning and new solutions.
- Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.
- Provide support and collaborate with the AI and Product teams.
- Create and update all documentation related to the items above.
The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.
Main technologies used for this role
Linux Systems (Debian) - AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) - Kubernetes - Web Services - Terraform - Ansible - Docker - Git.
Expected skills
Required
- At least 5 years of experience working in a production or system management team for critical services and applications.
- Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
- Good expertise managing Linux Systems (Debian).
- Knowledge about networking: TCP/IP, Web Services, tiered application services.
- Scripting experience in shell, python, etc.
- Experience working in a normalized environment and knowledge of Agile DevOps processes.
- Strong knowledge of Azure: AKS, Key Vault, Azure DevOps, ACR, Azure Monitor, and Storage Account.
- Experience in process automation and with tools like Ansible.
- ITIL knowledge.
- Meet our HR team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)
- Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)
- Meet our VP of AI Engineering for a live technical exercise. (45 min)
What we offer
- Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
- Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
- Competitive compensation. Attractive salary and benefits package.
- Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB) employer: Foundever
At ContextFoundever, we pride ourselves on being a leading employer in the customer experience industry, offering our Remote DevOps Engineers the chance to work on innovative AI technologies that are shaping the future. Our fully remote or hybrid working options provide flexibility, while our commitment to professional growth ensures continuous learning and development in a collaborative and supportive team culture. With competitive compensation and opportunities for travel to training and industry events, we create an environment where impactful work meets rewarding career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Foundever or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Foundever.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Foundever.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Foundever that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Remote DevOps Engineer (EMEA & US Market) (UK Remote (Sitel), Any Location, GB)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Foundever.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Foundever and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Foundever
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Foundever uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
