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- Tasks: Handle inbound calls and resolve customer queries with care and efficiency.
- Company: Join Foundever, the UK's largest health provider, and make a difference.
- Benefits: Enjoy a competitive salary, casual dress, and employee discounts.
- Why this job: Be part of a supportive team while helping people in need.
- Qualifications: No experience needed, just a passion for helping others and good phone skills.
- Other info: Flexible working hours and remote options after training.
The predicted salary is between 19800 - 23800 £ per year.
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?
This is a telephone customer service-based role with Foundever in Maxim Park and your duties will include:
- Dealing with inbound / outbound calls in a quick and timely manner
- Take ownership of any challenging calls and use appropriate methods to resolve
- Attention to detail accurately recording and updating client systems
- Manage and protect customer information, in line with GDPR
- Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs
We Can Offer You:
- Full time position remote after training (37.5 hours per week)
- Paid Training
- £23,809.50 per year, monthly pay
- 3 month temporary contract
If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.
Benefits:
- Casual dress
- Employee discount
- On-site parking
- Wagestream - All Employees Get Access To This Money Management App Gives You Access To a Toolkit Of Services Built Around Your Pay.
Ability To Commute: Motherwell, ML1 4WQ: reliably commute before starting work (required)
By submitting your application, you are agreeing to full time work!
Work Location: In person
Expected start date: March 2026 - several start dates
Customer Service Advisor Nhs 1 1 in Motherwell employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Nhs 1 1 in Motherwell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever and the NHS. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those challenging calls they mentioned.
✨Tip Number 3
Show off your passion for helping people! During the interview, share examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates like you to join our team!
We think you need these skills to ace Customer Service Advisor Nhs 1 1 in Motherwell
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about providing great customer service, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Advisor. Highlight any experience with phone-based customer service or similar roles, and don’t forget to mention your computer skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key in this role, so show us you can communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foundever
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor at Foundever entails. Familiarise yourself with the job description and think about how your skills align with their needs, especially around handling calls and managing customer information.
✨Showcase Your Communication Skills
Since this role is all about talking on the phone, practice your communication skills. Be clear and concise in your responses during the interview. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled challenging situations in the past. Foundever values candidates who can take ownership of difficult calls, so think of specific instances where you resolved issues effectively and how you can apply that to this role.
✨Be Ready to Discuss Flexibility
This position requires flexibility in working hours, so be prepared to discuss your availability. Highlight your willingness to adapt to different shifts and your commitment to providing excellent customer service, regardless of the time.
