At a Glance
- Tasks: Deliver exceptional customer service and enhance the customer experience for a premium beer brand.
- Company: Join Foundever®, a global leader in customer experience with a supportive culture.
- Benefits: Earn £14.00 per hour, enjoy hybrid working, and access employee rewards.
- Other info: Flexible shifts, great team environment, and opportunities for career growth.
- Why this job: Perfect temporary role to boost your income while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 14 - 14 £ per hour.
Key Details
- Salary: £14.00 per hour (monthly pay)
- Opening Hours: Rotational shifts between Monday to Friday, 07:00 to 21:00, Saturday & Sunday, 09:00 to 17:00
- Benefits: Salary advance scheme, employee rewards platform, hybrid-working, and an award-winning culture
- Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ (hybrid-working post training) – work from home on Mondays and Fridays!
- Contract Duration: Temporary, fixed-term contract until 31/12/2026, full-time (37.5 hours per week)
- Start Date: Thursday, 01 October 2026
Do you have past customer service experience? Are you looking for a temporary role to top-up your income ahead of the festive season? Foundever® is on the hunt for a team of customer-obsessed Customer Service Representatives to join our team, supporting a leading premium home beer brand.
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever®, you’ll deliver an exceptional service to our client’s customers with each interaction. Using various contact channels, your job will be to effectively listen to customer queries, diagnose and problem-solve where required, and enhance the customer experience. Your dedication and expertise will play a crucial role in maintaining our client’s high standards of customer satisfaction and loyalty.
Key Responsibilities
- Provide accurate and timely responses to customer interaction via all customer contact channels
- Identify and escalate customer complaints in accordance with company policy
- Identify trends in customer interactions and escalate to Customer Service Managers where appropriate
- Take pride in your team’s excellence and support activities which reduce errors and maximise efficiencies
- Consistently achieve a performance appraisal score of 90% or above in all relevant areas
- Work with the wider teams to ensure KPI’s are met
- Perform routine administrative duties including outbound calls
- Contribute to continuous improvement within Customer Services and the wider business
- Show excellent product and process knowledge, treating customers fairly across all communication channels
- Perform miscellaneous job-related duties as assigned
What skills and experience will I need to succeed?
You could be a great fit for this role if you have:
- Experience: Proven experience in a customer service role, preferably within a contact centre environment
- Complaints Handler: Previous complaint handling experience, managing difficult conversations effectively
- Communication Skills: Exceptional verbal and written communication to help customers, provide guidance, and resolve queries across multiple channels
- Problem-Solving Abilities: Able to solve problems, manage unexpected challenges, and escalate issues when necessary
- Technical Aptitude: Basic technical skills to navigate digital platforms and manage multiple systems
- Customer-Centric Approach: Empathy, patience, and commitment to high-quality service, building rapport and ensuring a positive experience
- Proactive Work Ethic: Proactively managing workloads, anticipating customer needs, and maintaining composure under pressure
- Teamwork: Effective collaboration, openness to feedback, and participation in training to improve performance and service quality
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
Hybrid-working requirements
This role is offered on a hybrid-working basis once you have completed full training, with electronic equipment being provided by us. To be eligible to work from home, you must meet the below requirements:
- You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
- You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech).
- You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your English written and verbal skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team at our location in Kingston – where you could be working!
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Temporary Customer Service Representative in Kingston employer: Foundever
At Foundever®, we pride ourselves on being an exceptional employer, offering a supportive and award-winning culture that prioritises employee growth and recognition. With opportunities for progression and a commitment to work-life balance, our remote roles allow you to thrive while representing iconic brands from the comfort of your home. Join us to be part of a dynamic team where 84% of our associates experience career advancement and make a meaningful impact in customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative in Kingston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foundever.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foundever. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Representative in Kingston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foundever.
How to prepare for a job interview at Foundever
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foundever's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foundever offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
