At a Glance
- Tasks: Drive sales performance and coach a dynamic team to success.
- Company: Join Foundever®, a people-first company with a vibrant culture.
- Benefits: Enjoy a competitive salary, work-life balance, and career growth opportunities.
- Other info: Inclusive workplace that values diversity and supports your unique working style.
- Why this job: Make a real impact by empowering others and enhancing customer experiences.
- Qualifications: 2+ years in sales coaching with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Dependent on experience
Location: Kingston upon Thames, KT2 6LZ
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 20:00
Contract Duration: Permanent, full-time
Are you an experienced sales expert ready to take the next step and grow your career? Foundever® is looking for a talented Sales Coach to undertake a new role and drive performance at our location in Kingston upon Thames!
Overview
As a Sales Coach at Foundever®, our people are your customers. You’ll support one of our global software clients, Intuit Quickbooks, a leading accounting software platform used by small business owners and accountants across the globe. Your role will be to ensure sales lead generation is being driven, and that our Experts are equipped with the resources they need to succeed while delivering an unrivalled customer experience to those using the Quickbooks product.
We advocate a People First approach throughout our business with customer experience as our area of expertise. You’ll become an integral role-model and resource for our team, delivering assistance, knowledge, insight and client product updates to our frontline Experts, and will be responsible for leading team meetings, conducting call monitoring and coaching, managing incentives, and certification.
Why work at Foundever®?
At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!
About You
It’s important that you are an experienced sales professional and have demonstrable experience in driving performance within a contact centre environment. You’ll have strong leadership capabilities and a hunger to immerse yourself with our client’s products to become an ambassador for what they do.
It is essential that you have passion for people and sales in order to create an environment for success. Impeccable time management skills and attention to detail are also key to do well in this role.
Primary Responsibilities:
- Drive sales lead generation and ensure client sales metrics are met
- Conduct live call monitoring and listening, and coach Experts to reach their full potential.
- Deliver assistance, knowledge, and product updates to our frontline Experts.
- Manage campaign incentives to reward strong performance.
- Ensure leads are logged correctly in our client’s CRM system.
- Assist in learning and development activities to support the onboarding of new hires and upskilling of existing Experts, including Sales Certification.
- Attend weekly business reviews (WBRs) with our client, including presenting where appropriate.
Your Profile and Experience
- Sales Expert: Minimum 2 years’ experience working in a sales coach/supervisory or similar role, within a contact centre environment
- Performance Leader: Strong leadership skills with a proven ability to drive sales and influence individuals effectively
- Coach: Demonstrable experience in coaching others, providing insights, feedback and assistance
- Communication Skills: Impeccable written and oral skills, adapting your style as necessary
- Time Management: Exceptional organisational skills with the ability to prioritise tasks and meet deadlines consistently
- Presentation: Ability to deliver insights and updates effectively and concisely
- Motivated: Self-motivated, articulate and enthusiastic
- Handling: Strong relationship building skills with both internal and external stakeholders
- Background: No unspent criminal convictions or sanctions
- Accounting Software: Experience working with accounting software is desirable
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognised and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Sales Coach in Kingston employer: Foundever
At Foundever®, we prioritise a People First approach, fostering a supportive and inclusive work culture that empowers our employees to thrive. Located in Kingston upon Thames, our Sales Coach role offers competitive salaries, a balanced work-life environment, and opportunities for personal and professional growth while working with renowned brands like Intuit Quickbooks. Join us to make a meaningful impact in the community and realise your full potential in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coach in Kingston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Coach role at Foundever®. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Foundever® and their client, Intuit Quickbooks. Understand their products and think about how you can drive performance as a Sales Coach. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your coaching skills! Get a friend or family member to role-play as an Expert. This will help you refine your approach and demonstrate your leadership capabilities during interviews. Plus, it’s a great way to build confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Sales Coach in Kingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Coach role. Highlight your sales achievements and any coaching experience you've had, as this will show us you're the right fit for driving performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and coaching. Share specific examples of how you've helped others succeed in a contact centre environment.
Showcase Your Communication Skills:Since impeccable communication is key for this role, ensure your application is clear and concise. Pay attention to grammar and spelling, as this reflects your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you'll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Foundever
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics relevant to the role. Understand how lead generation works and be ready to discuss how you've driven performance in previous roles. This shows you’re not just a sales expert but also someone who can translate numbers into actionable insights.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached others in a sales environment. Think about specific instances where your guidance led to improved performance. This will demonstrate your leadership capabilities and your passion for helping others succeed.
✨Familiarise Yourself with Quickbooks
Since you'll be supporting Intuit Quickbooks, take some time to understand the product and its features. Being able to speak knowledgeably about the software will impress your interviewers and show that you're serious about the role.
✨Practice Your Presentation Skills
As part of the role, you'll need to present insights and updates effectively. Practice delivering a short presentation on a sales topic or a coaching strategy. This will help you feel more confident and showcase your communication skills during the interview.
