Foundever is seeking a proactive Team Manager to lead a fifteen-strong Customer Success Representatives team at our Kingston contact centre. The role focuses on coaching, performance management and driving customer experiences in a hybrid setup post-training.
You will manage attendance and performance while delivering coaching, development, and HR-related solutions in a fast-paced environment. The contract is temporary until 31 December 2026 with a 37.5 hour week.
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Hybrid Contact Centre Team Lead – People-First CX in Kingston employer: Foundever
At Foundever®, we pride ourselves on being an exceptional employer, offering a supportive and award-winning culture that prioritises employee growth and recognition. With opportunities for progression and a commitment to work-life balance, our remote roles allow you to thrive while representing iconic brands from the comfort of your home. Join us to be part of a dynamic team where 84% of our associates experience career advancement and make a meaningful impact in customer satisfaction.
