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For Companies At a Glance
- Tasks: Support customers using QuickBooks, ensuring they have an amazing experience.
- Company: Join Foundever®, a leader in customer experience and innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and employee rewards.
- Why this job: Be part of a team that values customer obsession and personal growth.
- Qualifications: Passion for customer service and strong communication skills are key.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 24000 - 32000 £ per year.
Key Details
- Salary: £28,002.00 per annum, paid monthly
- Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)
- Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities
- Contract Type: Permanent, full-time (37.5 hours per week)
- Training: 4 weeks, fully paid
- Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
- Start Date: Monday, 05 January 2025
- Visa: Not able to offer sponsorship
Responsibilities
As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self‑employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need to succeed?
- Customer‑Obsessed: Passion for providing an outstanding customer experience to every customer, every time.
- Growth‑Oriented: Identify opportunities for up‑ and cross‑selling where appropriate.
- Excellent Communicator: Communicate clearly and concisely, translating complex ideas into simple, easy‑to‑understand language.
- Active Listener: Attentively listen to customers and understand their needs and concerns.
- Problem Solver: Quickly identify and resolve customer issues or complaints.
- Adaptability: Adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed.
- Team Player: Thrive working as part of a team, collaborating with colleagues and other support teams toward mutual goals.
About Foundever® and Intuit
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU! Plus, for those aspiring to build a career in customer experience, you’ll discover that Foundever® is a place where 84% of people grow.
How To Apply
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch. If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some real‑world customer scenarios.
- Interview and Roleplay: Attend an in‑person interview and telephone roleplay with our Hiring Team.
Equal Opportunity
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. Should you need adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Customer Success Expert - Fintech in Kingston employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech in Kingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever and Intuit. Understand their values and what they stand for. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Roleplay common customer scenarios with a friend or family member. This will help you feel more confident when it comes to the interview roleplay, and you'll be able to showcase your problem-solving skills effectively.
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Share your personal experiences and how they relate to customer success. This will help you stand out and show that you’re passionate about creating positive customer experiences.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your interest in the role and helps you determine if Foundever is the right fit for you. Plus, it’s a great way to engage with the team!
We think you need these skills to ace Customer Success Expert - Fintech in Kingston
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for providing an outstanding customer experience. Use examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what we value at Foundever.
Keep It Clear and Concise: When writing your application, communicate clearly and avoid jargon. Remember, we want to see how well you can translate complex ideas into simple language, just like you would when helping a customer with QuickBooks.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Customer Success Expert role. Show us how you can adapt your communication style to different customer interactions.
Apply Through Our Website: We encourage you to apply through our website by clicking the ‘Apply now’ button. This ensures your application gets to the right place and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Foundever
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles, especially in the fintech space. Understand how software like QuickBooks can help small businesses thrive. This knowledge will show your passion for providing an outstanding customer experience.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This not only shows that you value the interviewer’s input but also reflects your ability to understand customer needs.
✨Prepare for Roleplay Scenarios
Since roleplay is part of the interview process, practice handling common customer scenarios. Think about how you would resolve issues or provide support using clear and concise language. This will help you feel more confident during the actual roleplay.
✨Show Your Team Spirit
Be ready to discuss examples of how you've worked as part of a team in the past. Foundever values collaboration, so share stories that highlight your adaptability and teamwork skills. This will demonstrate that you’re a great fit for their culture.
