At a Glance
- Tasks: Deliver exceptional customer service and support for our online products.
- Company: Join Foundever®, a diverse and inclusive tech-savvy team.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Located in vibrant Kingston, offering a great work-life balance.
- Why this job: Kickstart your career in customer service while making a real impact.
- Qualifications: Fluency in Danish and English, with strong customer service skills.
The predicted salary is between 28255 - 28255 £ per year.
Salary: £28,255.50 per annum, monthly pay
Location: Kingston upon Thames, KT2 6LZ
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 16:30
Contract Duration: Permanent, full-time
Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in Danish and English? We have an exciting role here at Foundever® working on behalf of a leading machine company!
This role would suit anyone who is tech savvy and has strong experience within customer service. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.
Overview
As a Danish-speaking Customer Service Advisor, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.
You will be responsible for delivering a high level of customer service to new and existing customers, assisting them with any queries and issues related to their printers. We require someone who is a problem solver, quick thinking and can thrive in a busy role. This is a great opportunity to join a fantastic team who will support you in developing your skills.
For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.
Why work at Foundever®?
At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes. We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!
Primary Responsibilities
- Answer inbound calls, emails and Chats.
- Taking responsibility for calls and seeing them through to completion in a professional manner.
- Ensure that all enquiries are recognised, recorded, confirmed and solved effectively.
- Take ownership for providing an excellent customer journey, ensuring all cases are fully resolved and in line with our quality processes and procedures.
- Supply high-quality service in accordance with given processes and procedures.
- Attend weekly one on one meeting with line manager in order to receive feedback about all individual performances.
- Consistently utilise knowledge base tools according to contact centre and client procedures.
- Ensure that adherence to required shift schedules is observed at all times.
- Attend all required campaign training and complete all the required modules (new program and updates).
What We're Looking For
- A willingness to learn new skills
- Strong customer service skills from a previous role including face to face
- Be resilient when dealing with more challenging customers
- Talking is your thing, enjoy building rapport with people
- A willingness to work with customers and address their needs
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Customer Service Advisor - Danish Speaking in Kingston employer: Foundever
Foundever® is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture in the heart of Kingston upon Thames. With a focus on diversity and inclusion, we provide extensive training and career progression opportunities, ensuring that every team member can thrive while delivering outstanding customer service. Enjoy a competitive salary, a supportive environment, and the chance to work with renowned brands in a dynamic, multilingual setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Danish Speaking in Kingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Danish! Since this role requires fluency in Danish, brush up on your language skills. You might get asked to demonstrate your proficiency during the interview, so be ready to chat!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your problem-solving abilities and your passion for delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Foundever® family.
We think you need these skills to ace Customer Service Advisor - Danish Speaking in Kingston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences that highlight your enthusiasm and how you've gone the extra mile to help customers in the past.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your skills and experiences that are relevant to the role without waffling on.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Advisor role. Mention your Danish language skills and any tech-savvy experiences you have.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Foundever®!
How to prepare for a job interview at Foundever
✨Brush Up on Your Danish
Since this role requires fluency in Danish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few customer service scenarios in Danish to showcase your ability to communicate effectively.
✨Know the Company and Its Products
Do some research on Foundever® and the leading machine company you'll be representing. Familiarise yourself with their products and services, especially those related to printers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service challenges you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or built rapport with customers. This will demonstrate your problem-solving skills and ability to thrive in a busy environment.
✨Show Your Willingness to Learn
Emphasise your eagerness to learn new skills during the interview. Foundever® values personal development, so share any relevant training or courses you've completed, and express your enthusiasm for ongoing learning opportunities within the company.
