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- Tasks: Support customers with software and sales queries, ensuring a top-notch experience.
- Company: Join Foundever, a leader in fintech, representing Intuit Quickbooks.
- Benefits: Enjoy a competitive salary, growth opportunities, and a balanced work-life culture.
- Why this job: Be part of a customer-obsessed team that values empathy and problem-solving.
- Qualifications: Contact centre experience preferred; passion for customer service is key.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
OverviewFoundever and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, a short walk from Kingston train station and the town\’s shops, cafes and riverside.
If you\’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you.
Key DetailsSalary: £28,002.00 per annum, paid monthly
Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)
Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 4 weeks, fully paid
Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
Start Date: Friday, 27 February 2026
Please note: we are not able to offer sponsorship for this role.
What will I be doing?As a Customer Success Expert with Foundever and Intuit, you\’ll provide software and sales support to accountants, small business owners, and self-employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you\’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need to succeed?You could be a great fit for this role if you have these skills and attributes:
Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
Growth-Oriented: You can identify opportunities for up- and cross-selling where appropriate
Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language
Active Listener: You attentively listen to customers and understand their needs and concerns
Problem Solver: You can quickly identify and resolve customer issues or complaints
Adaptability: You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals
Who are Foundever and Intuit?Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we\’re the team behind the best experiences for +800 of the world\’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
Why join Foundever?At Foundever, you\’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you\’re just starting out or bring years of expertise and are looking for a fresh challenge – we\’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from you!
Plus, for those aspiring to build a career in customer experience, Foundever is a place where 84% of people grow.
How To ApplyCustomer obsession is at the heart of what we do. If that resonates with you, we\’d love to hear from you! Please click the \’Apply now\’ button on this advert and we\’ll be in touch.
If your application is shortlisted, you can look forward to experiencing the following journey with us:
Intro Call: Meet with our in-house recruitment team, who will share more about the role and our business, and understand more about you and your experience. This is also a great time to ask questions.
Online Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
Interview and Roleplay: Attend an in-person interview and telephone roleplay with our Hiring Team.
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we\’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we\’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the \’Apply now\’ button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
foundever.com | Create connection. Value conversation.
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Customer Success Expert - Fintech employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech
✨Tip Number 1
Familiarise yourself with the fintech industry, especially Intuit Quickbooks. Understanding their products and services will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. This will help you become more comfortable in articulating solutions and demonstrating empathy, which are key traits for this role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Be ready to discuss how you handled challenging situations and what the outcomes were.
✨Tip Number 4
Research Foundever’s company culture and values. Aligning your responses to reflect their commitment to customer obsession and teamwork can make a strong impression during your interviews.
We think you need these skills to ace Customer Success Expert - Fintech
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Foundever is looking for in a Customer Success Expert. Highlight the skills and traits they value, such as customer obsession and problem-solving abilities.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any customer service or contact centre experience, even if it's not directly related to fintech.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Use specific examples from your past experiences to demonstrate how you embody the qualities Foundever is seeking.
Prepare for Assessments: Since the application process includes an online assessment, practice problem-solving scenarios and roleplay exercises. Familiarise yourself with common customer service challenges to showcase your skills effectively during the interview.
How to prepare for a job interview at Foundever
✨Show Your Customer-Obsessed Mindset
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with Foundever's values.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex concepts to customers who may not be familiar with accounting software.
✨Prepare for Roleplay Scenarios
Expect to engage in roleplay during the interview. Familiarise yourself with common customer scenarios in the fintech space and think about how you would handle them. This will showcase your problem-solving skills and adaptability.
✨Highlight Teamwork Experience
Foundever values team players, so be ready to discuss your experiences working collaboratively with colleagues. Share instances where teamwork led to successful outcomes, demonstrating your ability to support and learn from others.
