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For Companies At a Glance
- Tasks: Support customers with software and sales queries, ensuring a top-notch experience.
- Company: Join Foundever, a leader in fintech, representing Intuit Quickbooks.
- Benefits: Enjoy a competitive salary, growth opportunities, and a balanced work-life culture.
- Why this job: Be part of a customer-obsessed team that values empathy and problem-solving.
- Qualifications: Contact centre experience preferred; passion for customer service is key.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Success Expert – Fintech, Kingston upon Thames
Client: Foundever
Location: Kingston upon Thames, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5b380765f2cc
Job Views: 6
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Customer Success Expert – Fintech
Req ID#: 399689
Location: Kingston, UK
Role Overview
As a Customer Success Expert with Foundever, you will represent one of the world’s leading fintech brands, Intuit Quickbooks. You will provide software and sales support to accountants, small business owners, and self-employed individuals in the UK, delivering an excellent product and service experience while embodying our values and reducing customer friction.
You should have a customer-backed mindset, strong problem-solving skills, and empathy to create a positive experience and foster customer loyalty. Experience with accounting software is advantageous but not essential.
Who are we looking for?
Individuals with a contact centre background who are passionate about delivering exceptional customer service. Previous sales experience is a plus but not required. Skills and traits include:
- Customer-Obsessed: Committed to providing excellent service and identifying sales opportunities.
- Excellent Communicator: Clear and effective in written and verbal English.
- Active Listener: Attentive to customer needs and concerns.
- Problem Solver: Capable of resolving issues efficiently.
- Adaptability: Able to handle diverse interactions and adjust communication styles.
- Team Player: Works well with colleagues and support teams.
Why work for Foundever?
We offer memorable experiences, a supportive culture, opportunities for growth, and a balanced work-life pattern with a competitive salary. 84% of our employees grow within the company.
Application Process
If you resonate with customer obsession, click ‘Apply now’ to start your journey with us. The process includes:
- Intro Call: Meet with our recruiter to learn about the role and share your experience.
- Online Assessment: Complete a quick test to evaluate problem-solving skills.
- Interview and Roleplay: Attend an in-person interview and telephone roleplay with our hiring team.
We are an equal opportunity employer committed to diversity and inclusion. Your data will be used solely for recruitment purposes and retained in accordance with UK legislation.
foundever.com | Create connection. Value conversation.
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Customer Success Expert - Fintech employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech
✨Tip Number 1
Familiarise yourself with the fintech industry, especially Intuit Quickbooks. Understanding their products and services will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. This will help you become more comfortable in articulating solutions and demonstrating empathy, which are key traits for this role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Be ready to discuss how you handled challenging situations and what the outcomes were.
✨Tip Number 4
Research Foundever’s company culture and values. Aligning your responses to reflect their commitment to customer obsession and teamwork can make a strong impression during your interviews.
We think you need these skills to ace Customer Success Expert - Fintech
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Foundever is looking for in a Customer Success Expert. Highlight the skills and traits they value, such as customer obsession and problem-solving abilities.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any customer service or contact centre experience, even if it's not directly related to fintech.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Use specific examples from your past experiences to demonstrate how you embody the qualities Foundever is seeking.
Prepare for Assessments: Since the application process includes an online assessment, practice problem-solving scenarios and roleplay exercises. Familiarise yourself with common customer service challenges to showcase your skills effectively during the interview.
How to prepare for a job interview at Foundever
✨Show Your Customer-Obsessed Mindset
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with Foundever's values.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex concepts to customers who may not be familiar with accounting software.
✨Prepare for Roleplay Scenarios
Expect to engage in roleplay during the interview. Familiarise yourself with common customer scenarios in the fintech space and think about how you would handle them. This will showcase your problem-solving skills and adaptability.
✨Highlight Teamwork Experience
Foundever values team players, so be ready to discuss your experiences working collaboratively with colleagues. Share instances where teamwork led to successful outcomes, demonstrating your ability to support and learn from others.
