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- Tasks: Support customers using accounting software and enhance their experience.
- Company: Foundever partners with Intuit Quickbooks, a leading fintech brand.
- Benefits: Enjoy a competitive salary, work-life balance, and career growth opportunities.
- Why this job: Join a supportive culture that values customer obsession and personal development.
- Qualifications: Experience in contact centres is preferred; sales experience is a plus.
- Other info: Full training provided, with a start date in Autumn 2025.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Customer Success Expert – Fintech role at Foundever Key Details Salary: £28,002.00 per annum, paid monthly Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends) Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities Contract Type: Permanent, full-time (37.5 hours per week) Training: 4 weeks, fully paid Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ Start Date: Monday, 05 January 2025 Visa: Not able to offer sponsorship Responsibilities As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self‑employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential. What skills will I need to succeed? Customer‑Obsessed: Passion for providing an outstanding customer experience to every customer, every time. Growth‑Oriented: Identify opportunities for up‑ and cross‑selling where appropriate. Excellent Communicator: Communicate clearly and concisely, translating complex ideas into simple, easy‑to‑understand language. Active Listener: Attentively listen to customers and understand their needs and concerns. Problem Solver: Quickly identify and resolve customer issues or complaints. Adaptability: Adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed. Team Player: Thrive working as part of a team, collaborating with colleagues and other support teams toward mutual goals. About Foundever® and Intuit Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp. Why join Foundever®? At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments . If you would like the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU ! Plus , for those aspiring to build a career in customer experience, you’ll discover that Foundever® is a place where 84% of people grow. How To Apply Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch. If your application is shortlisted, you can look forward to experiencing the following journey with us: Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have! Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some real‑world customer scenarios. Interview and Roleplay: Attend an in‑person interview and telephone roleplay with our Hiring Team. Equal Opportunity Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. Should you need adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed. foundever.com | Create connection. Value conversation. #J-18808-Ljbffr
Customer Success Expert - Fintech employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech
✨Tip Number 1
Familiarise yourself with Intuit Quickbooks and its features. Understanding the software will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice active listening skills. During the interview process, showcase your ability to listen attentively and respond thoughtfully to questions, as this is crucial for a Customer Success Expert.
✨Tip Number 3
Prepare for roleplay scenarios that may come up during the interview. Think about common customer issues and how you would resolve them, highlighting your problem-solving abilities.
✨Tip Number 4
Emphasise your adaptability in handling various customer interactions. Share examples from your past experiences where you successfully adjusted your communication style to meet different customer needs.
We think you need these skills to ace Customer Success Expert - Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any contact centre roles. Emphasise skills like problem-solving, communication, and adaptability, which are crucial for the Customer Success Expert position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of fintech. Mention specific experiences where you delivered exceptional customer service and how you can contribute to Foundever's mission.
Prepare for the Online Assessment: Familiarise yourself with common customer service scenarios and practice problem-solving exercises. This will help you perform well in the online assessment, which is a key part of the application process.
Research Foundever and Intuit Quickbooks: Understand the values and culture of Foundever and their partnership with Intuit Quickbooks. This knowledge will help you align your application with their expectations and demonstrate your genuine interest in the role.
How to prepare for a job interview at Foundever
✨Show Your Customer Obsession
Make sure to express your passion for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of Foundever.
✨Communicate Clearly
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This is crucial for a role that involves interacting with customers regularly.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to resolve issues effectively.
✨Emphasise Adaptability
Foundever values adaptability, so be ready to discuss times when you've had to adjust your approach based on different customer needs or unexpected challenges. This will show that you're flexible and can thrive in a dynamic environment.
