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- Tasks: Assist customers with queries via phone and email, ensuring their needs are met.
- Company: Foundever is a dynamic company focused on creating memorable experiences for its associates.
- Benefits: Enjoy remote work, a competitive salary, and a supportive culture that values work-life balance.
- Why this job: Join a team that makes a positive impact while working with well-known brands in a vibrant environment.
- Qualifications: Fluent in French and English; customer service experience preferred, with strong communication skills.
- Other info: This is a permanent, full-time role with opportunities for personal and professional growth.
The predicted salary is between 21000 - 30000 £ per year.
Social network you want to login/join with:
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Client:
Foundever
Location:
United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
9a67ddfac1b8
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
UK Wide, Work at Home, UK, GB
Job Title:
Customer Service Representative – French Speaking
Req ID#: 402859
Salary:
£25,214 per annum, paid monthly
Location:
Home-based/remote (working only from the UK is permitted)
Opening Hours:
Monday to Friday, 08:00 to 17:30 (shift-based)
Contract Duration:
Permanent, full-time (37.5 hours per week)
Are you customer-obsessed and eager to grow your career? Foundever is looking for a Customer Service Representative for one of our clients providing contact lenses.
Overview
In this role, you will communicate with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and issues are resolved. You will handle issues and complaints via email and calls, covering the entire EMEA Market.
The team receives inbound calls and emails and makes outbound calls or responds to emails for follow-up and gathering additional information within the agreed timeframe.
Why work at Foundever?
We believe in memorable associate experiences. You can improve your quality of life and grow your career here. Spend your working life realizing your potential with us. We focus on you and aim to create your best moments.
If you want to work with well-known brands, be part of a supportive culture that makes a positive impact, enjoy a balanced work-life, and receive a competitive salary, we want to hear from you!
Primary Responsibilities:
- Respond to customer contacts via telephone and email (Tier 1 technical support for vision care products)
- Listen carefully and show understanding of customer needs
- Choose appropriate actions, including replacement orders or refunds, and follow up on queries
- Document complaints within the required timeframe
- Work towards individual and team targets
- Escalate queries and complaints to technical and medical teams when necessary
- Support the team by sharing information and skills
- Act as a good ambassador for Foundever and our client
Your Profile and Experience
- Fluent in French and English; Spanish or Italian is a bonus
- Proven customer service experience in a fast-paced environment (call center preferred)
- Strong communication skills, tact, diplomacy, and empathy
- Proficient in Microsoft Outlook, SAP, and CRM systems
- Team-oriented and supportive
- High integrity and responsibility
- Positive attitude, adaptable, and willing to put in extra effort
- Strong prioritization, decision-making, and problem-solving skills
- Quick learner and responsive to relevant developments
Apply now! We look forward to reviewing your application.
Foundever is an equal opportunity employer committed to diversity and inclusion. We value our employees\’ well-being and strive to provide a comfortable and supportive work environment. Your data will be processed only for recruitment purposes and retained as permitted by UK law.
Job Segment: Customer Service Representative, Call Center, CRM, SAP, Customer Service, Technology
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Customer Service Representative - French Speaking employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - French Speaking
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the products you'll be supporting, such as contact lenses. Understanding the basics will allow you to answer questions more effectively and demonstrate your commitment to the role.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experience where you've successfully resolved customer issues. This will showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Research Foundever's company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression during your interview.
We think you need these skills to ace Customer Service Representative - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise your fluency in French and English, and mention any additional languages like Spanish or Italian.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Mention specific examples of how you've resolved customer issues in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as strong communication, problem-solving, and proficiency in Microsoft Outlook, SAP, and CRM systems. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foundever
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Know the Company and Its Values
Research Foundever and understand their mission and values. Being able to articulate why you want to work for them and how you align with their culture will show your genuine interest in the position.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer queries or complaints. Be ready to discuss these scenarios and how you resolved issues, showcasing your problem-solving skills.
✨Demonstrate Your Tech Savviness
Familiarise yourself with common CRM systems and tools like Microsoft Outlook and SAP. Highlight any relevant experience you have with these technologies during the interview to show you can hit the ground running.
