At a Glance
- Tasks: Provide exceptional customer service and support to our valued clients.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Engaging work environment with ongoing training and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 48000 £ per year.
Maxim
Our buzzing and modern Call Centre opened in 2018, since then we have continued to grow from strength to strength. Working with some of the most recognisable leading brands in the UK. We are proud of the team we have and the inclusive culture they help us create. As we grow so do our people and we pride ourselves on what we can offer.
We are looking for Customer Service Advisors to join our Newcastle team!
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential as a Customer Service Representative? At Foundever we focus on you and with your drive, we look to create your best moments.
Are you a customer service advisor looking to expand your skills and maximise your potential earnings? Then, look no further!
Benefits
What we offer our Customer Service Advisors;
- On target monthly commission (subject to Campaign)
- Annual incentive scheme with outstanding prizes for top performers
- Weekly and monthly incentives where you can win vouchers, prizes and more
- Unbeatable and discounted services
- Wellness Programmes
- Free on-site parking
- Onsite Starbucks
- Company events
- Casual Dress Code
- Subsidised Taxi service
- Work from Home options
Contracts
- Customer Service Advisors
- Permanent and Temporary contracts
- Full Time, 37.5 hours per week.
- Flexible shift patterns within our opening hours: Monday to Friday 8am to 9pm and Saturday to Sunday – 8am to 6pm
- Competitive salaries
- Location - Motherwell, ML1 4WR, Maxim Park is easily accessible by the M8, Junction 6 / Junction 7 and Free Parking on Site.
- Work from home and in office positions.
Who are we looking for?
- Brilliant all-round communicators who are great with people
- Customer service advisors who will thrive in a fast-paced, target-driven environment
- Sharp listening skills are really important
- Ability to learn and remember key information about products and services
- Transferable skills obtained within Retail, Hospitality and other customer service leading sectors.
Foundever
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Foundever Group.
Take a look at some of our Customer Service Advisor's who have shared their feedback;
"Super chill office and workspace. Highly recommend."
"great the people were amazing , the interview process was simple, training wasn’t difficult or rushed."
If you don’t have experience, don’t worry! We are very experienced at providing very specific training for our Customer Service Representatives. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours per week as a Customer Service Advisor
Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Customer Service Advisor in Motherwell employer: Foundever
Foundever is an exceptional employer that prioritises employee growth and development, offering comprehensive training and support for Customer Service Advisors. With a vibrant work culture that values empathy and collaboration, employees enjoy a rewarding environment where their contributions are recognised and celebrated. Located in a dynamic area, the company provides unique advantages such as flexible working arrangements and opportunities for career advancement, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Motherwell
✨Tip Number 1
Get familiar with Maki! This assessment is your chance to shine, so take some time to understand what skills they're looking for. Brush up on your empathy and problem-solving skills, as these are key in customer service.
✨Tip Number 2
Practice makes perfect! Try out some mock assessments or role-play scenarios with friends. The more comfortable you are with the types of questions and situations, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to showcase your personality! Customer service is all about connecting with people, so let your communication skills shine through during the assessment. Be yourself and show them why you’d be a great fit!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of the right people. Plus, you’ll have access to all the resources we offer to help you succeed in your job search.
We think you need these skills to ace Customer Service Advisor in Motherwell
Some tips for your application 🫡
Get to Know Maki:Before diving into the application, take a moment to familiarise yourself with Maki. It’s not just any assessment; it’s your chance to showcase your skills in empathy, problem-solving, and communication. Understanding what Maki evaluates can help you prepare better!
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they’ve shaped your customer service approach.
Double-Check Your Info:Before hitting that submit button, give your application a once-over. Make sure all your contact details are correct and that your answers reflect your best self. A little attention to detail goes a long way!
Apply Through Our Website:We highly encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates straight from us!
How to prepare for a job interview at Foundever
✨Know Your Maki
Before your interview, make sure you understand what the Maki assessment entails. Familiarise yourself with the skills it evaluates, like empathy and problem-solving. Practising these skills in real-life scenarios can give you a solid edge.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your adaptability and problem-solving abilities. Think of specific situations where you successfully handled customer complaints or tricky situations, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the customer service department.
