Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a dynamic contact centre.
- Company: Join Foundever®, a people-focused fintech leader committed to inclusivity.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Enjoy a diverse workplace with excellent career growth and development opportunities.
- Why this job: Make a real impact by coaching and developing your team while enhancing customer satisfaction.
- Qualifications: 1+ year in a supervisory role, strong leadership and communication skills required.
The predicted salary is between 32000 - 32000 ÂŁ per year.
Foundever® is looking for a dedicated and people‑focussed leader to support the smooth running of daily operations on our Intuit account in Kingston! If you’re passionate about people management and excellent customer experiences, we encourage you to read on and apply.
What You’ll Be Doing
As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great. We advocate a People First approach throughout our business with Customer Experience as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients.
Key Responsibilities
- Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
- Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
- Continually review and monitor work performance of all Advisors against agreed KPI’s.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Facilitate a culture of open and honest two‑way communication with all team members.
- Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
- Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.
Your Profile And Experience
- Experience: Minimum 1 year experience in a Team Manager/Supervisor role, ideally within a contact centre (Essential)
- Leadership: Evidence of effective interpersonal, coaching/supervisory skills.
- Expertise: Previous experience working in a call centre environment is essential.
- Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.
- Ability: Good numeric and verbal reasoning skills.
- Critical thinking: Effective problem‑solving skills.
- Employee Performance: Performance Management skills.
- Handling: Client/customer management skills.
What We’re Offering
- Salary: Up to ÂŁ32,000 per annum, dependent on experience
- Bonus: 10% monthly
- Location: KT2 6LZ, Kingston upon Thames, UK (on‑site working)
- Contracted Hours: 37.5 hours per week
- Working Hours: Monday to Friday, 08:00 to 19:00, and Saturday & Sunday, 09:00 to 18:00 (1 in 3 weekends)
- Contract Duration: Permanent, full-time
- Start Date: ASAP
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
Contact Centre Team Manager - Fintech employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager - Fintech
✨Tip Number 1
Network like a pro! Reach out to current employees at Foundever® on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Team Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to people management and customer experience. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your leadership style during the interview. Be ready to discuss how you’ve motivated teams in the past and how you plan to implement a People First approach at Foundever®.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contact Centre Team Manager - Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and people management experience, as well as any relevant metrics you've achieved in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about people management and customer experience. Share specific examples of how you've inspired teams or improved performance in past positions.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your excellent verbal and written communication skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Foundever
✨Know Your Stuff
Before the interview, make sure you understand Foundever®'s values and their People First approach. Familiarise yourself with their Intuit account and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Highlight your coaching and supervisory skills, and be prepared to explain how you've motivated your team to meet KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to demonstrate your verbal and written communication skills during the interview. You might even want to prepare a few questions to ask them, showing that you value open dialogue.
✨Emphasise Continuous Improvement
Talk about your approach to performance management and how you've implemented changes based on feedback or performance metrics. Foundever® values continuous review, so share how you've proactively managed absenteeism or attrition in your previous roles.