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- Tasks: Lead and innovate our communications strategy, managing internal and external messaging.
- Company: Join Foundever, a global leader in customer experience with 150,000 associates worldwide.
- Benefits: Enjoy remote work flexibility and the chance to shape brand reputation.
- Why this job: Be part of a dynamic team driving impactful communications for top brands.
- Qualifications: Requires a degree in Communications or related field and 8+ years of experience.
- Other info: Candidates must reside in the EMEA region.
The predicted salary is between 43200 - 72000 £ per year.
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We are seeking a strategic, innovative, and results-driven Communications Director to lead our internal and external communications at Foundever. You will be responsible for shaping and articulating our brand voice, driving public relations strategy, overseeing executive and corporate communications, and ensuring consistent messaging across all channels.
The Communications Director is a remote role. Candidates must live in the EMEA region.
Job Responsibilities
- Develop and Execute Communications Strategy
Craft and implement a comprehensive communications plan that aligns with business objectives and enhances brand reputation - Public Relations & Media Outreach
Manage media relationships, secure press coverage, write press releases, and serve as the company spokesperson when appropriate - Executive Communications
Support company leadership with speechwriting, talking points, interviews, and key presentations for internal and external engagements - Internal Communications
Ensure transparent and effective internal communications that promote employee engagement and alignment across departments - Crisis & Reputation Management
Prepare and lead crisis communications plans, working closely with legal and executive teams to respond swiftly and strategically to emerging issues - Content Development
Oversee the creation of blog posts, op-eds, newsletters, social media content, and thought leadership materials - Digital and Social Media Strategy
Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach - Measurement & Reporting
Monitor and report on the effectiveness of communication efforts using KPIs, analytics, and audience feedback
Skills and Qualifications
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field (Master’s preferred)
- 8+ years of communications experience, preferably in the tech or SaaS industry
- Proven track record of leading successful PR campaigns and media outreach
- Exceptional writing, editing, and storytelling skills
- Strong leadership and team management abilities
- Comfortable working in a fast-paced, high-growth environment
- Experience with communication tools such as HubSpot, PRNewswire, Meltwater, or similar
Preferred Experience
- Experience supporting a B2B or B2C technology company
- Crisis communication training or certifications
- Familiarity with investor and financial communications (if applicable)
- Strong network of tech/media press contacts.
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Job Segment: PR, Marketing Communications, Corporate Communications, Manager, Communications, Marketing, Management
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Communications Director employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Director
✨Tip Number 1
Network with professionals in the tech and SaaS industries. Attend industry events, webinars, or online forums to connect with potential colleagues and learn about the latest trends in communications.
✨Tip Number 2
Showcase your experience in crisis communication by preparing case studies or examples of how you've successfully managed similar situations in the past. This will demonstrate your ability to handle high-pressure scenarios effectively.
✨Tip Number 3
Familiarise yourself with the latest digital communication tools and platforms. Being well-versed in tools like HubSpot or Meltwater can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Research Foundever's current communications strategies and recent press releases. Understanding their brand voice and messaging will help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Communications Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications, public relations, and media outreach. Emphasise any leadership roles and successful campaigns you've led, particularly in the tech or SaaS industry.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of Foundever's brand voice and values. Discuss how your strategic vision aligns with their objectives and provide examples of how you've successfully executed similar communications strategies in the past.
Showcase Your Writing Skills: Since exceptional writing is crucial for this role, consider including samples of your work, such as press releases, blog posts, or speeches. This will demonstrate your storytelling ability and writing proficiency.
Highlight Relevant Tools Experience: Mention any experience you have with communication tools like HubSpot, PRNewswire, or Meltwater. This shows that you're familiar with the platforms that can enhance your effectiveness in the role.
How to prepare for a job interview at Foundever
✨Know Your Communications Strategy
Before the interview, make sure you understand the company's current communications strategy and how it aligns with their business objectives. Be prepared to discuss how you would enhance their brand voice and reputation.
✨Showcase Your PR Successes
Prepare specific examples of successful PR campaigns you've led in the past. Highlight your media outreach skills and any press coverage you've secured, as this will demonstrate your capability to manage media relationships effectively.
✨Demonstrate Crisis Management Skills
Given the importance of crisis communication in this role, be ready to discuss your experience in preparing and leading crisis communications plans. Share examples of how you've responded to emerging issues in a strategic manner.
✨Engage with Digital Strategies
Familiarise yourself with the latest trends in digital and social media strategies. Be prepared to discuss how you would guide messaging across various platforms and collaborate with digital teams to maximise engagement.
