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For Companies At a Glance
- Tasks: Lead AI software deployment projects, ensuring seamless integration and high-quality delivery.
- Company: Foundever is a global leader in customer experience, supporting over 750 top brands.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work remotely with a dynamic team.
- Why this job: Be part of a mission-driven company shaping the future of AI solutions globally.
- Qualifications: 5+ years in project management, expertise in Smartsheet, and strong communication skills required.
- Other info: Ideal for those with a startup mindset and a passion for tech and innovation.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world\’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.
This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients\’ IT and security teams.
You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.
Primary Job Responsibilities
- Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
- Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates.
- Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
- Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
- Support client readiness, coordinating activities such as user testing, training, and go-live planning.
- Ensure compliance with client security, privacy, and infrastructure requirements.
- Collaborate with internal teams to continuously improve deployment playbooks and best practices.
Competencies Required
About You
- 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
- Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
- Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans).
- Highly autonomous and self-directed, with excellent organizational and problem-solving skills.
- Strong communication and stakeholder management abilities, including working with technical and non-technical teams.
- Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments.
- Ability to thrive in a fast-paced, global, and remote-first environment.
- Fluent in English; additional languages a plus.
Preferred qualifications
- Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
- Experience working with AI or automation technologies
- Experience working with multinational clients in BPO, CX, or enterprise environments
Why join us?
- Join a mission-driven company building cutting-edge AI solutions
- Work with global clients and top-tier professionals in a dynamic, remote-first team
- Help shape how AI is delivered and scaled across the world
- Competitive compensation, flexible working hours, and real impact
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AI Deployment Manager - EMEA employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Deployment Manager - EMEA
✨Tip Number 1
Familiarise yourself with Smartsheet, as it's a crucial tool for this role. Consider taking an online course or tutorial to enhance your skills in building dashboards and managing project plans effectively.
✨Tip Number 2
Network with professionals in the AI and project management fields. Attend industry events or join relevant online communities to connect with others who may have insights or advice about the role and the company.
✨Tip Number 3
Prepare to discuss your experience with complex software deployments. Think of specific examples where you successfully managed multiple stakeholders and overcame challenges, as this will demonstrate your capability for the role.
✨Tip Number 4
Research Foundever's AI solutions and their impact on customer experience. Understanding their products will help you articulate how you can contribute to their mission during interviews and discussions.
We think you need these skills to ace AI Deployment Manager - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in AI or tech environments. Emphasise your proficiency with Smartsheet and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of past projects where you've successfully managed software deployments and how you can bring value to Foundever.
Highlight Key Competencies: In your application, clearly outline your skills in stakeholder management, problem-solving, and communication. These are crucial for the AI Deployment Manager role, so provide concrete examples of how you've demonstrated these abilities.
Showcase Your Startup Mindset: Since the role requires a startup mindset, include experiences that demonstrate your ability to work autonomously, adapt quickly, and thrive in fast-paced environments. This will help you stand out as a candidate who fits the company culture.
How to prepare for a job interview at Foundever
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in project management, especially with AI or software deployments. Highlight specific projects where you successfully managed timelines, resources, and stakeholder communication.
✨Demonstrate Your Smartsheet Proficiency
Since expertise in Smartsheet is a must, be ready to explain how you've used it in past roles. Discuss how you built dashboards, tracked progress, and managed tasks to ensure project success.
✨Understand Client Needs and Security Requirements
Familiarise yourself with common IT and security processes relevant to software deployments. Be ready to discuss how you would ensure compliance with client security and privacy requirements during the deployment process.
✨Exhibit Strong Communication Skills
Prepare to demonstrate your ability to communicate effectively with both technical and non-technical stakeholders. Share examples of how you've bridged gaps between teams to facilitate successful project outcomes.
