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For Companies At a Glance
- Tasks: Lead global security certification programs and collaborate with cross-functional teams.
- Company: Foundever, a global leader in customer experience with a vibrant culture.
- Benefits: Competitive salary, attractive benefits, and remote work flexibility.
- Why this job: Shape the future of AI products while ensuring top-notch security compliance.
- Qualifications: 5+ years in security compliance and strong project management skills.
- Other info: Dynamic role with opportunities for growth and learning in a global environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021. Gold Stevie Award Winner for Great Employers. We foster an exciting culture of creativity, connection, and commitment.
Job Summary
We are seeking an AI Certifications Project Manager to lead and execute our global security and regulatory certification programs across a diverse set of products and services. In this role, you will be responsible for planning, delivering, and maintaining key security certifications and audit processes, including PCI-DSS, ISO 27001, ISO 42001, SOC 2, HIPAA, Hitrust, and other customer or industry-required standards. This role focuses on the operational execution of security compliance programs and works cross-functionally with Engineering, Product, Legal, Privacy, IT, and external auditors.
Primary Job Responsibilities
- Lead the end-to-end delivery of global security certifications (ISO 27001, SOC 2, PCI-DSS, HITRUST, etc.) and internal assessment (Security Whitepapers) for Foundever AI products.
- Build and maintain the certification roadmap across product lines and geographies.
- Review compliance or security reports validating they fulfill the requirements.
- Support internal and external audits, ensuring timely delivery of evidence and documentation.
- Collaborate with Security Engineering, Product, IT, and Cloud teams to embed compliance into the SDLC and operational processes.
- Produce regular reporting for leadership and AI risk steering committees. Maintain documentation and controls inventories.
- Support Sales and Customer Success teams with customer security assessments and certification-related responses.
- Collaborate with Legal/Privacy teams on overlapping requirements (e.g., HIPAA, EU AI act, data protection controls).
- Monitor evolving security standards and translate them into internal requirements.
Experience and Qualifications
- 5+ years of experience in security compliance, GRC, or certification program management.
- Proven experience running audits or certification programs (ISO27001, ISO42001, SOC2, PCI-DSS, HIPAA, or similar).
- Strong project management experience leading multi-stakeholder initiatives.
- Experience with cloud environments (AWS, GCP, Azure) and technical security controls.
- Excellent communication skills with the ability to translate compliance needs to engineering and business teams.
- Experience managing evidence repositories, audit tooling, and compliance documentation.
- Strong interest in working for AI products and related certifications (ISO 42001...)
Preferred Qualifications
- CISM, CISSP, CISA, or PMP certification.
- Experience in a global enterprise multi-product tech environment.
- Knowledge of privacy regulations (GDPR, HIPAA, etc.) and how they intersect with security.
The Environment
- A high-impact role shaping the global certification strategy across multiple products.
- Cross-functional collaboration with engineering, product management, security, IT, legal, and privacy teams.
- Opportunity to influence internal compliance processes and scale them globally.
- A global work environment with strong growth and learning potential.
- Competitive compensation. Attractive salary and benefits package.
AI Certifications Project Manager employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Certifications Project Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Foundever. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of security compliance and certifications. We want to show that we’re not just familiar with the standards but can also discuss how they apply to Foundever's AI products.
✨Tip Number 3
Don’t forget to showcase our project management skills! Highlight any past experiences where we led multi-stakeholder initiatives, especially in tech environments. This will help us stand out as the ideal candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Foundever team.
We think you need these skills to ace AI Certifications Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AI Certifications Project Manager role. Highlight your experience with security compliance and project management, and don’t forget to mention any relevant certifications you hold!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI products and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Experience: In your application, be specific about your past experiences with audits and certification programs. We want to see how you've successfully led similar initiatives in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Foundever
✨Know Your Certifications Inside Out
Make sure you’re well-versed in the specific certifications mentioned in the job description, like ISO 27001 and PCI-DSS. Brush up on their requirements and how they apply to AI products, as this will show your expertise and readiness for the role.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you led multi-stakeholder initiatives. Be ready to discuss how you managed timelines, resources, and communication across teams, especially in a tech environment. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Familiarise yourself with Foundever’s culture and values. Highlight how your personal values align with theirs during the interview. Mentioning their awards and commitment to creativity and connection can help you connect on a personal level.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about how you would work with different teams like Engineering, Legal, and IT. Think of specific scenarios where you successfully collaborated across departments to achieve compliance goals, as this is crucial for the role.
