At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, hybrid working, and employee recognition.
- Other info: Be part of a supportive culture with great career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: 1 year of supervisory experience in a contact centre is essential.
The predicted salary is between 30000 - 30000 £ per year.
Key Details
- Basic Salary: Up to £30,000.00 per annum, paid monthly (dependent on experience)
- Benefits: Salary advance scheme, employee recognition platform, hybrid-working, and an award-winning culture
- Opening Hours: Rotational shifts between Monday to Friday, 07:00 to 21:00, Saturday & Sunday, 09:00 to 17:00
- Contract Type: Temporary, fixed-term contract until 31/12/2026, full-time (37.5 hours per week)
- Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ (hybrid-working post training) - work from home on Mondays and Fridays!
- Start Date: Thursday, 01 October 2026
Foundever® is looking for a dedicated and people-focussed leader to support the smooth running of daily operations of one of our premium home beer clients at our Kingston contact centre! If you're passionate about people management and excellent customer experiences, then we encourage you to read on and apply...
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great. You’ll support one of our premium home beer clients in leading a team to deliver excellence. We advocate a People First approach throughout our business with Customer Experience as our area of expertise, and in our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Client.
Primary responsibilities
- Lead and coach a team of fifteen Customer Success Representatives to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
- Follow a process of continuous review and proactive management of absenteeism and attrition for all Agents.
- Continually review and monitor work performance of all Agents against agreed KPI's.
- Ensure Agents are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Facilitate a culture of open and honest two-way communication with all team members.
- Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
- Coach, develop and motivate Agents by providing the skills and knowledge to perform their job.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.
Are you who we're looking for?
It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team. It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures. By leading the way you will develop your team's skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
In short, we’re looking for:
- Experience: Minimum 1 year experience in a Team Manager/supervisory role within a contact centre environment (essential).
- Employee Performance: Strong performance management skills.
- Communication Skills: Excellent verbal and written communication skills, with the ability to adapt your style to customer or client.
- Ability: Good numeric and verbal reasoning skills.
- Critical thinking: Effective problem-solving skills.
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Contact Centre Team Manager - Temporary employer: Foundever Brasil
Foundever® is an exceptional employer located in the vibrant Kingston upon Thames, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to memorable experiences, competitive salaries, and a balanced work-life pattern, employees are encouraged to thrive in their roles while contributing to impactful client solutions. Join us to be part of a dynamic team where 84% of our associates find opportunities for advancement and enjoy a workplace that values diversity and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Manager - Temporary
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Foundever Brasil.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Foundever Brasil. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contact Centre Team Manager - Temporary
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Foundever Brasil.
How to prepare for a job interview at Foundever Brasil
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Foundever Brasil's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Foundever Brasil offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
