Community Associate in London

About Foundervine Today, Foundervine stands as one of the largest and most active accelerator ecosystems, successfully designing and delivering business and investment readiness programmes that empower entrepreneurs. Our track record includes collaborations with leading organisations such as Barclays, Lloyds Banking Group, Sainsbury’s, Google, and the UK Government. At Foundervine, you’ll be joining a small but dynamic team at a pivotal moment in our mission, creating a collaborative and results-driven culture where every team member plays a meaningful role. Our mission to transform society by making innovation accessible to anyone, anywhere, is what fuels us to deliver our best work every day. Behind the scenes, we operate with the energy, agility, and expertise of a much larger organisation, despite our lean team size. With a strategic presence in the UK, Ghana and soon in the US, we are deeply connected to our core values: action, impact, inclusion, innovation, courage, and integrity.

A Culture of Support and Development At Foundervine, we are more than just colleagues, we are a team that genuinely cares about one another. We prioritise well-being, collaboration, and continuous learning ensuring that our team feels valued and empowered. Through regular check-ins, cross-team collaboration, and knowledge-sharing sessions, we create an environment where ideas thrive. We understand that life happens beyond work, which is why we strive to provide flexibility, especially where it's most needed, ensuring that no one has to choose between professional success and personal well-being. At Foundervine, we don’t just focus on what we’re building, we focus on how we build it and who we build it with. You’re not just an employee, you’re part of something bigger!

The Role Foundervine Spaces is a community-led coworking hub designed for founders, creatives, and purpose-driven professionals. It is more than a workspace - it is a place for connection, collaboration, and growth. The Community Associate plays a key role in bringing this to life day-to-day. This is a hands-on, front-facing role focused on creating a welcoming, well-run, and high-quality environment for members, guests, partners, and event attendees. You will support member experience, tours and enquiries, events, facilities coordination, and the day-to-day running of the space. This role is well-suited to someone early in their career who is proactive, organised, confident with people, and takes pride in maintaining high standards in a fast-paced environment.

Key Responsibilities

• Member Experience
  • Act as the first point of contact, creating a warm, welcoming, and professional environment.
  • Build strong relationships with members and support a positive, community-driven atmosphere.
  • Support onboarding and respond to member queries, issues, and requests in a timely manner.
  • Gather and share member feedback to help improve the overall experience.
• Tours & Enquiry Management
  • Deliver engaging and informative tours to prospective members.
  • Manage and follow up on enquiries in a timely and organised way.
  • Support conversion of interest into membership through clear and confident communication.
  • Track enquiries, tours, and follow-ups to ensure a consistent and professional process.
• Space Operations & Facilities Support
  • Maintain a clean, organised, and well-presented space across all areas.
  • Monitor facilities and proactively resolve day-to-day issues, escalating where needed.
  • Coordinate with external vendors and support facilities-related requests.
  • Support smooth day-to-day operations and adherence to space policies.
• Events Support & Delivery
  • Support the setup, delivery, and breakdown of events.
  • Welcome guests and assist with on-the-day coordination.
  • Manage event logistics including room setup, materials, and registration.
  • Liaise with internal teams and external partners to ensure smooth execution.
• Member Feedback & Continuous Improvement
  • Actively listen to members and identify themes or areas for improvement.
  • Support feedback collection through conversations, surveys, and check-ins.
  • Share insights with the team and support follow-up actions.
  • Contribute ideas to enhance the member journey and overall experience.

Person Specification We are looking for someone who is:

• Proactive and takes ownership of their environment.
• Friendly, approachable, and confident interacting with people.
• Highly organised with strong attention to detail.
• Comfortable working in a hands-on, fast-paced setting.
• Reliable and consistent, with a strong work ethic.
• Confident speaking to new people and building relationships.
• Practical and solutions-focused when dealing with day-to-day issues.
• Able to communicate clearly with members, guests, suppliers, and colleagues.
• Keen to learn and develop within a community-focused organisation.
• Comfortable balancing hospitality, operations, events, and admin tasks.

Requirements The ideal candidate must/must be:

• Able to work on-site in Canada Water, 5 days per week.
• Confident speaking to new people daily and leading tours of the space.
• Highly organised and responsive, with strong attention to detail.
• Take pride in maintaining a clean, well-presented, and professional environment.
• Reliable and consistent in attendance and performance.
• Willing to support hands-on operational tasks as needed.
• Comfortable liaising with members, guests, vendors, and suppliers in a professional manner.
• Open to receiving and sharing member feedback to improve the space.

What we offer: At Foundervine, we are committed to creating an inclusive and equitable environment where every team member feels valued and supported. We prioritise the wellbeing and growth of our people, offering a range of benefits designed to support you both professionally and personally, including 25 days of annual leave, Birthday Off, Career Advancement Opportunities, Private Medical Care via Medicash, Penfold Pension Scheme and many more.

Diversity and Inclusion Statement Our mission is to welcome everyone regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, skin colour, marital status or parental status. We celebrate and support diversity, and we are committed to ensuring equal opportunities for employees, partners, contractors, and applicants. If you need assistance or require reasonable adjustments during the application or interview process, please contact us @Foundervine, at your earliest convenience.