Front of House Team Leader
Front of House Team Leader

Front of House Team Leader

Manchester Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead shifts, serve food and drinks, and motivate your team to deliver excellent customer service.
  • Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and 150 locations.
  • Benefits: Enjoy profit sharing, discounts on food and stays, wellbeing support, and career growth opportunities.
  • Why this job: Be part of a passionate team that values people and offers memorable experiences in hospitality.
  • Qualifications: Strong leadership skills, great communication, and a passion for teamwork are essential.
  • Other info: This role is perfect for those looking to grow in a supportive and dynamic environment.

The predicted salary is between 24000 - 36000 £ per year.

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

  • Annual profit share, ensuring you share in the success of the company
  • 30% discount on food and drink across our pubs and inns for you and friends and family
  • 50% off food when on shift
  • Discounted stays in our hotels and inns
  • A fair share of tips
  • Wellbeing support with our Employee Assistance Programme
  • Great opportunities to grow in your role and progress your career
  • Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

  • Pulling pints and serving food is only the beginning as you show us you have what it takes to develop to the next level
  • You’ll be an expert in communication, leading from the front and being a positive role model for your team
  • Take the lead and run shifts; providing excellent customer service and motivating your team is something that you’re passionate about.
  • The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences. We put people at the heart of our business, always doing the right thing and sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.

Front of House Team Leader employer: Founders Hall

At JW Lees, we pride ourselves on being a family-owned business with nearly 200 years of tradition, offering our Front of House Team Leaders not just a job, but a rewarding career filled with growth opportunities. With benefits like annual profit share, generous discounts, and a supportive work culture that values teamwork and personal development, you'll find a fulfilling environment where your contributions are recognised and celebrated. Join us in creating memorable experiences for our guests while enjoying the perks of working in one of the North West's most beloved hospitality brands.
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Contact Detail:

Founders Hall Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Front of House Team Leader

✨Tip Number 1

Familiarise yourself with JW Lees' values: Proud, Savvy, Honest, Passionate, Personal, and Together. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for the team.

✨Tip Number 2

Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or handled challenging situations, as this will showcase your ability to lead shifts effectively.

✨Tip Number 3

Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences at JW Lees and what they value most about working there. This can provide you with insights that you can use to tailor your approach during the application process.

✨Tip Number 4

Prepare to discuss customer service scenarios. Think of times when you went above and beyond for a customer, as this role heavily focuses on providing excellent service. Being able to articulate these experiences will set you apart from other candidates.

We think you need these skills to ace Front of House Team Leader

Leadership Skills
Excellent Communication
Customer Service Excellence
Team Motivation
Conflict Resolution
Time Management
Problem-Solving Skills
Adaptability
Attention to Detail
Sales Skills
Organisational Skills
Interpersonal Skills
Ability to Work Under Pressure
Training and Development Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what JW Lees is looking for in a Front of House Team Leader. Highlight key responsibilities and required skills in your application.

Tailor Your CV: Make sure your CV reflects your experience in customer service and leadership. Use specific examples that demonstrate your ability to motivate a team and provide excellent service.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your alignment with JW Lees' values. Mention how you can contribute to their success and culture.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.

How to prepare for a job interview at Founders Hall

✨Show Your Passion for Customer Service

As a Front of House Team Leader, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.

✨Demonstrate Leadership Skills

Highlight your leadership experience during the interview. Discuss specific instances where you motivated a team or resolved conflicts, showcasing your ability to lead by example.

✨Familiarise Yourself with JW Lees Values

Understanding the company's values—Proud, Savvy, Honest, Passionate, Personal, Together—will help you align your answers with what they stand for. Prepare to discuss how you embody these values in your work.

✨Prepare Questions for the Interviewers

Having thoughtful questions ready shows your interest in the role and the company. Ask about opportunities for growth within the team or how they measure success in the Front of House department.

Front of House Team Leader
Founders Hall
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