Community Manager in London

Work with an established events team to deliver some of Europe's best-in-class tech events and grow our global community of inspiring founders.

We’re looking for a Community Manager to join the Founders Forum Events team and play a key role in growing and engaging our community. This permanent role is for a mid-level individual who is eager to develop their skills in tech, events, and community management.

As a Community Manager, you will work closely with our community and events teams to engage with our network of tech entrepreneurs, founders, CEOs, and investors. Your day-to-day tasks will include:

• Researching new guests for the events you manage and curating guest lists
• Handling event communications such as invitations, tailoring copy for different audience segments and nurture outreach
• Managing our database and CRM
• Managing the community inbox
• Overseeing community operations like guest registration
• Curating event marketing materials and reporting on guest data
• Playing an integral role onsite at our events, welcoming our guests and ensuring they experience the very best of Founders Forum

About Founders Forum Group: Founders Forum Group is a global community and group of businesses supporting entrepreneurs at every stage of their journeys. Its forums unite the world’s most influential founders, investors, corporate and government leaders to tackle era-defining questions in iconic locations across the globe.

The Role:

• Research and onboard new members to the Founders Forum community keeping our CRM data accurate and comprehensive
• Pull and compile lists of potential invitees and speakers from external networks, partner organisations and internal teams
• Curate VIP guest lists for our premium events, reviewing names in collaboration with our content and partnerships team where relevant
• Stay up to date across tech, business and political news to flag new prospects and community members
• Analyse segments of the Founders Forum database using to identify growth opportunities, leveraging tools like Pitchbook, Dealroom, our CRM, and other sources
• Build and maintain Looker dashboards, provide regular status updates, and act on various reports
• Write and adapt compelling copy for different audience segments to deploy across various platforms
• Build and manage event registration sites on Swoogo, coordinate invitations, registrations, and handle event enquiries via the team inbox
• Create community-facing event materials (e.g., FAQ webpages, guest books, event app content, name badges, seating plans)
• Act as a community ambassador onsite at various Founders Forum events, building relationships with guests in person
• Troubleshoot in real time to make sure every guest has a smooth, memorable experience
• Post-event follow-up, feedback capture, thank yous, flagging new relationships that came out of the event, building on our list of allies for future events
• Contribute ideas on engagement, new formats and ways to add value for the global Founders Forum network

This is the role for you if…

• You have a passion for technology and its broader context, including current affairs, politics, innovation, and entrepreneurship
• You're comfortable with gen AI tools and pick up new platforms quickly
• You're a highly motivated self-starter who takes ownership of projects, prioritises well under pressure and adapts fast when workflows change last minute
• You can work independently and take ownership of projects by inferring information and taking initiative
• You're great at receiving feedback and quick to action it within your workflow
• You’re a team player who is happy to assist colleagues with tasks as required
• You’re highly detail-oriented and capable of managing many moving parts simultaneously
• You’re comfortable working independently behind-the-scenes as well as being client-facing

Requirements:

• Minimum 3 years’ experience in a community, events, or other relevant role
• Experience working in events, either as part of a previous role or in a dedicated events role
• Experience preparing and presenting research, reports, and data-driven insights
• Aptitude for data analysis and a natural curiosity
• Highly proficient writer with a creative knack for effective copywriting
• Cool, calm collected – you’re a problem solver who immediately pivots to find solutions
• Excellent written and verbal communication skills with meticulous attention to detail
• Comfortable using AI tools like Claude to streamline day-to-day work, with a genuine interest in finding new ways AI can make our processes faster and smarter
• Highly proficient with generative AI Tools, data visualisation tools, and MS Excel/Google Sheets
• CRM experience required. Salesforce or Attio experience an asset
• Event Registration platform experience (especially Swoogo) an asset

Interview Process:

• Preliminary call
• In-person task-based interview
• Final call, meeting with the Director of Marketing

Benefits:

• 25 days annual leave, additional leave between Christmas and New Years Day, and option to work remotely anywhere in the world for 3 weeks/year (1 week over Easter and 2 weeks in summer)
• Join an ambitious and passionate team with quarterly team activities, weekly lunches, office drinks, snacks and team trips
• Access to the Founders Forum Group network of businesses and wider tech ecosystem
• Mental health, wellbeing, and learning and development stipends
• Private healthcare package
• Pension contribution