At a Glance
- Tasks: Assist members with their financial needs and provide top-notch customer service.
- Company: Join Founders Federal Credit Union, a family-oriented workplace dedicated to member success.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and tuition reimbursement from day one.
- Why this job: Make a real difference in people's lives while building a rewarding long-term career.
- Qualifications: Bilingual skills preferred; strong communication and problem-solving abilities are essential.
- Other info: Located in Lancaster, SC, with excellent work/life balance and growth opportunities.
The predicted salary is between 13 - 16 ÂŁ per hour.
Relax... Join Our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. We are strongly committed to providing the highest level of quality service.
Overview
Do you have customer service or call center experience and are searching for a long‑term career? If so, this position may be the right fit for you! The role is located at our Corporate Headquarters in Lancaster, SC. Remote work is not available.
Responsibilities
- Handle all incoming calls and resolve member requests using first‑call resolution.
- Provide service and information in a pleasant, professional, and efficient manner.
- Offer solutions and demonstrate empathy towards members.
- Manage a variety of tasks including account maintenance, card issuance, and dispute processing.
- Serve as a subject‑matter expert for online banking, BillPay, mobile deposit, and loan processes.
- Identify and report potential fraudulent activity.
- Answer inquiries, resolve problems, and fulfill member requests, escalating when necessary.
- Cross‑sell credit union products and promote membership.
- Recommend process improvements and document call trends.
- Comply with all policies, procedures, and regulations including GLB and BSA.
- All other duties as assigned.
Qualifications
- Bi‑lingual preferred; fluency in English and Spanish is desired.
- High school diploma required; prior customer service experience preferred.
- Strong problem‑solving, listening, communication, and member‑service skills.
- Basic computer literacy (Microsoft Office, SharePoint).
- Quick learner of new applications.
- Availability: Monday‑Thursday 8 AM‑5 PM, Friday 8 AM‑6 PM.
- Must be located within the Corporate Headquarters in Lancaster, SC.
- Minimum one‑year stay before transitioning to another role.
Benefits
- Hourly paid position with benefits effective on the first day.
- Paid holidays and paid time off.
- Family‑oriented culture with work/life balance.
- Retirement plan (401(k) with employer contributions) and fully funded pension.
- Comprehensive health and dental insurance.
- Life and accidental death & dismemberment insurance at no cost.
- Voluntary supplemental life insurance for employee and family.
- Health care and dependent care flexible spending accounts.
- Long‑term care plan.
- Short‑term and long‑term disability insurance.
- Tuition reimbursement for further education.
- Certification assistance.
- Fit Founders Wellness Program.
Pre‑employment background check, drug screen, credit investigation, and employer reference check will be required. EOE
Member Care Specialist I (Bilingual) employer: Founders Federal Credit Union
Contact Detail:
Founders Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Care Specialist I (Bilingual)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Founders Federal Credit Union. Understand their values and services so you can show how you align with their mission to help members achieve their financial goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about member care, make sure you can express yourself clearly and empathetically. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle member requests and provide first-call resolution.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to connect with you during the hiring process.
We think you need these skills to ace Member Care Specialist I (Bilingual)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service or call centre experience in your application. We want to see how you've handled member requests and resolved issues in a friendly and efficient manner.
Be Bilingual, Be Bold!: If you're fluent in both English and Spanish, shout it from the rooftops! Being bilingual is a big plus for us, so make sure to mention it clearly in your application.
Tailor Your Application: Take a moment to customise your application to fit the role. Use keywords from the job description to show us that you understand what we're looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Founders Federal Credit Union
✨Know Your Stuff
Familiarise yourself with Founders Federal Credit Union's services and values. Understand their commitment to member care and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested in the role.
✨Showcase Your Bilingual Skills
Since being bilingual is preferred, prepare to demonstrate your language skills during the interview. Practice answering common questions in both English and Spanish to show your fluency and comfort level.
✨Empathy is Key
The role requires a lot of member interaction, so be prepared to share examples of how you've handled customer service situations with empathy. Think of specific instances where you resolved issues while keeping the customer's feelings in mind.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
