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For Companies At a Glance
- Tasks: Assist members with their financial needs and provide top-notch customer service.
- Company: Join Founders Federal Credit Union, a family-oriented workplace dedicated to member success.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and tuition reimbursement.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience preferred; bilingual skills are a plus.
- Other info: Located in Lancaster, SC, with great opportunities for growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Relax... Join Our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. We are strongly committed to providing the highest level of quality service.
Overview
Do you have customer service or call center experience and are searching for a long‑term career? If so, this position may be the right fit for you! The role is located at our Corporate Headquarters in Lancaster, SC. Remote work is not available.
Responsibilities
- Handle all incoming calls and resolve member requests using first‑call resolution.
- Provide service and information in a pleasant, professional, and efficient manner.
- Offer solutions and demonstrate empathy towards members.
- Manage a variety of tasks including account maintenance, card issuance, and dispute processing.
- Serve as a subject‑matter expert for online banking, BillPay, mobile deposit, and loan processes.
- Identify and report potential fraudulent activity.
- Answer inquiries, resolve problems, and fulfill member requests, escalating when necessary.
- Cross‑sell credit union products and promote membership.
- Recommend process improvements and document call trends.
- Comply with all policies, procedures, and regulations including GLB and BSA.
- All other duties as assigned.
Qualifications
- Bi‑lingual preferred; fluency in English and Spanish is desired.
- High school diploma required; prior customer service experience preferred.
- Strong problem‑solving, listening, communication, and member‑service skills.
- Basic computer literacy (Microsoft Office, SharePoint).
- Quick learner of new applications.
- Availability: Monday‑Thursday 8 AM‑5 PM, Friday 8 AM‑6 PM.
- Must be located within the Corporate Headquarters in Lancaster, SC.
- Minimum one‑year stay before transitioning to another role.
Benefits
- Hourly paid position with benefits effective on the first day.
- Paid holidays and paid time off.
- Family‑oriented culture with work/life balance.
- Retirement plan (401(k) with employer contributions) and fully funded pension.
- Comprehensive health and dental insurance.
- Life and accidental death & dismemberment insurance at no cost.
- Voluntary supplemental life insurance for employee and family.
- Health care and dependent care flexible spending accounts.
- Long‑term care plan.
- Short‑term and long‑term disability insurance.
- Tuition reimbursement for further education.
- Certification assistance.
- Fit Founders Wellness Program.
Pre‑employment background check, drug screen, credit investigation, and employer reference check will be required. EOE #J-18808-Ljbffr
Member Care Specialist I employer: Founders Federal Credit Union
Contact Detail:
Founders Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Care Specialist I
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Founders Federal Credit Union. Understand their values and services so you can show how you align with their mission to help members achieve their financial goals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview!
✨Tip Number 3
Show your problem-solving prowess! Prepare to discuss how you've handled difficult situations in the past. Employers love candidates who can think on their feet and resolve issues efficiently, especially in a call centre environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Member Care Specialist I
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service or call centre experience in your application. We want to see how you've handled member requests and resolved issues in a friendly and efficient manner.
Be Professional and Personable: When writing your application, keep it professional but let your personality shine through! We value empathy and a pleasant attitude, so don’t be afraid to show us who you are.
Tailor Your Application: Take the time to tailor your application to the specific role of Member Care Specialist I. Mention relevant skills like problem-solving and communication that align with our mission to provide top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Founders Federal Credit Union
✨Know Your Stuff
Before the interview, make sure you understand the role of a Member Care Specialist I. Familiarise yourself with the services offered by the credit union and be ready to discuss how your customer service experience aligns with their mission to help members achieve their financial goals.
✨Showcase Your Empathy
During the interview, highlight your ability to demonstrate empathy towards customers. Share specific examples from your past experiences where you resolved member issues or provided exceptional service, as this is crucial for the role.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Prepare to discuss how you would handle various member requests or complaints, focusing on your approach to achieving first-call resolution and maintaining professionalism.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
