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For Companies At a Glance
- Tasks: Assist members with their financial needs and provide top-notch customer service.
- Company: Join a family-oriented credit union dedicated to helping members succeed.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and tuition reimbursement.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Bilingual skills preferred; customer service experience is a plus.
- Other info: Work in a supportive environment with great work/life balance and growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Relax... Join Our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. We are strongly committed to providing the highest level of quality service.
Overview
Do you have customer service or call center experience and are searching for a longâterm career? If so, this position may be the right fit for you! The role is located at our Corporate Headquarters in Lancaster, SC. Remote work is not available.
Responsibilities
- Handle all incoming calls and resolve member requests using firstâcall resolution.
- Provide service and information in a pleasant, professional, and efficient manner.
- Offer solutions and demonstrate empathy towards members.
- Manage a variety of tasks including account maintenance, card issuance, and dispute processing.
- Serve as a subjectâmatter expert for online banking, BillPay, mobile deposit, and loan processes.
- Identify and report potential fraudulent activity.
- Answer inquiries, resolve problems, and fulfill member requests, escalating when necessary.
- Crossâsell credit union products and promote membership.
- Recommend process improvements and document call trends.
- Comply with all policies, procedures, and regulations including GLB and BSA.
- All other duties as assigned.
Qualifications
- Biâlingual preferred; fluency in English and Spanish is desired.
- High school diploma required; prior customer service experience preferred.
- Strong problemâsolving, listening, communication, and memberâservice skills.
- Basic computer literacy (Microsoft Office, SharePoint). Quick learner of new applications.
- Availability: MondayâThursday 8 AMâ5 PM, Friday 8 AMâ6 PM.
- Must be located within the Corporate Headquarters in Lancaster, SC.
- Minimum oneâyear stay before transitioning to another role.
Benefits
- Hourly paid position with benefits effective on the first day.
- Paid holidays and paid time off.
- Familyâoriented culture with work/life balance.
- Retirement plan (401(k) with employer contributions) and fully funded pension.
- Comprehensive health and dental insurance.
- Life and accidental death & dismemberment insurance at no cost.
- Voluntary supplemental life insurance for employee and family.
- Health care and dependent care flexible spending accounts.
- Longâterm care plan.
- Shortâterm and longâterm disability insurance.
- Tuition reimbursement for further education.
- Certification assistance.
- Fit Founders Wellness Program.
Preâemployment background check, drug screen, credit investigation, and employer reference check will be required. EOE
Member Care Specialist I (Bilingual) in London employer: Founders Federal Credit Union
Contact Detail:
Founders Federal Credit Union Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Member Care Specialist I (Bilingual) in London
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Founders Federal Credit Union. Understand their values and services so you can show how you align with their mission to help members achieve their financial goals.
â¨Tip Number 2
Practice your communication skills! Since this role is all about member care, make sure you can express yourself clearly and empathetically. Role-play common scenarios with a friend to boost your confidence.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle member requests and provide first-call resolutions.
â¨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to connect with you during the hiring process.
We think you need these skills to ace Member Care Specialist I (Bilingual) in London
Some tips for your application đŤĄ
Show Your Customer Service Skills: Make sure to highlight any previous customer service or call centre experience in your application. We want to see how you've handled member requests and resolved issues, so share specific examples that demonstrate your skills!
Be Bilingual, Be Bold!: If you're fluent in both English and Spanish, shout it from the rooftops! Being bilingual is a big plus for us, so make sure to mention it clearly in your application. It could really set you apart from other candidates.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use similar language and keywords to show us that you understand what we're looking for. This will help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre serious about joining our team!
How to prepare for a job interview at Founders Federal Credit Union
â¨Know Your Stuff
Familiarise yourself with Founders Federal Credit Union's services and values. Understand their commitment to member care and be ready to discuss how your experience aligns with their mission. This shows youâre genuinely interested in the role.
â¨Showcase Your Bilingual Skills
Since being bilingual is preferred, prepare to demonstrate your language skills during the interview. Practice answering common questions in both English and Spanish to show your fluency and comfort level.
â¨Empathy is Key
This role requires a lot of member interaction, so be prepared to share examples of how you've handled customer concerns in the past. Highlight your problem-solving skills and ability to empathise with members to showcase your suitability for the position.
â¨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about team dynamics or how they measure success in member care. This not only shows your interest but also helps you determine if itâs the right fit for you.
