Member Care Specialist I in London

Relax… Join Our Team!
Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. We are strongly committed to providing the highest level of quality service.
Overview
Do you have customer service or call center experience and are searching for a long‑term career? If so, this position may be the right fit for you! The role is located at our Corporate Headquarters in Lancaster, SC. Remote work is not available.
Responsibilities
Handle all incoming calls and resolve member requests using first‑call resolution.
Provide service and information in a pleasant, professional, and efficient manner.
Offer solutions and demonstrate empathy towards members.
Manage a variety of tasks including