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- Tasks: Provide exceptional customer service and assist with marina operations at Shamrock Quay.
- Company: Join the UK's leading Marina operator in a vibrant Southampton location.
- Benefits: Full training, flexible shifts, and opportunities for industry-recognised qualifications.
- Why this job: Be part of a dynamic team delivering unforgettable experiences to visitors.
- Qualifications: Customer service experience and a positive attitude are key; boating skills are a bonus.
- Other info: Enjoy a supportive work environment with a focus on safety and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Southampton, Shamrock Quay Marina is a busy and high-profile visitor and boat yard services destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Shamrock Quay Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week 07:00-19:00 hrs on a shift pattern of 4 on 4 off supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The Role Will Include But Not Limited To:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. Marina Developments Ltd (MDL) Marinas are an equal-opportunities employer.
To apply, please click the apply button. Closing date: 19 February 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Southampton employer: FounderDating
Contact Detail:
FounderDating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative in Southampton
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Shamrock Quay Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in previous roles. We love seeing that passion for service!
✨Tip Number 3
Be proactive! If you see an opportunity to help out at the marina, whether it's volunteering for an event or offering to assist with maintenance tasks, jump in. It shows initiative and a genuine interest in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our company culture and values before you even step foot in the interview room.
We think you need these skills to ace Marina Operative in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Shamrock Quay Marina.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in customer service or maintenance. We love seeing how your skills align with what we do, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick understanding of who you are and what you bring to the table.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at FounderDating
✨Know Your Marina Stuff
Familiarise yourself with the basics of marina operations and customer service. Research Shamrock Quay Marina specifically, so you can speak confidently about their services and values during the interview.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of situations where you went above and beyond to help a customer or resolve an issue.
✨Safety First!
Brush up on basic health and safety practices relevant to marina operations. Be prepared to discuss how you would ensure safety for both customers and staff, as this is a key aspect of the role.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to general maintenance tasks or berthing allocations. Think through how you would handle these situations, showcasing your problem-solving skills and common sense.
