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- Tasks: Lift vessels in and out of the water using a specialised forklift and provide excellent customer service.
- Company: Join the UK's leading marina operator at a vibrant visitor destination in Poole.
- Benefits: Full training provided, flexible hours, and opportunities for industry-recognised qualifications.
- Why this job: Be part of a dynamic team delivering exceptional experiences to visitors every day.
- Qualifications: Enthusiastic attitude, customer service experience, and a willingness to learn.
- Other info: Great opportunity for career growth in a fun, outdoor environment.
The predicted salary is between 24000 - 36000 £ per year.
Marina Developments Ltd is the UKs leading Marina operator. Situated in Poole, Cobbs Quay is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative Dry Stack to assist with marina operations at Cobbs Quay.
The role will involve lifting vessels in and out of the water with our specifically designed negative lift forklift within our Dry Stack facility. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
Key requirements:
- Enthusiastic and friendly with a flexible and positive can-do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience not essential but an advantage
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's privacy notice on our website. To apply, please click the apply button. Closing date 2nd February 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative Dry Stack (Forklift) in Poole employer: FounderDating
Contact Detail:
FounderDating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative Dry Stack (Forklift) in Poole
✨Tip Number 1
Get to know the marina! Familiarise yourself with Cobbs Quay and its operations. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on platforms like LinkedIn. They might give you insider tips or even refer you directly, which can really boost your chances.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This is key for a role focused on delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Marina Developments Ltd.
We think you need these skills to ace Marina Operative Dry Stack (Forklift) in Poole
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, mention any relevant experiences that highlight your commitment to providing top-notch service, especially in a marina or leisure setting.
Tailor Your CV: Make sure your CV is tailored to the Marina Operative role. Highlight any previous experience with boats, customer service, or maintenance tasks. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express why you’re the perfect fit for our team without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our services while you’re there!
How to prepare for a job interview at FounderDating
✨Know Your Stuff
Familiarise yourself with the marina's operations and the specific role of a Marina Operative Dry Stack. Understand how the negative lift forklift works and be ready to discuss safety protocols and customer service standards.
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, think of examples from your past where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your passion for service.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think about scenarios you might face in the marina environment and how you would handle them, especially regarding health and safety.
✨Dress the Part
While it’s important to look professional, remember that this is a hands-on role. Wear something smart yet practical, and be ready to discuss your approach to maintenance tasks and working with equipment.
