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- Tasks: Provide first-line support for Canvas and Moodle, manage support tickets, and assist with course content.
- Company: Join a forward-thinking Higher Education institution focused on digital learning and student success.
- Benefits: Enjoy hybrid working, a supportive team, and opportunities for continuous learning and career development.
- Why this job: Make a direct impact on thousands of students' learning experiences in a collaborative and innovative environment.
- Qualifications: Experience with VLEs, strong problem-solving skills, and a customer-first approach are essential.
- Other info: This is a full-time, permanent role with occasional on-site presence in the South East.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Hybrid working with occasional on-site presence in the South East
Sector: Higher Education
Type: Full-time, Permanent
Foundations Executive Search is proud to partner with a forward-thinking Higher Education institution to appoint a VLE Technical Support Officer—a pivotal role at the heart of digital learning and student success.
As part of a well-established and supportive Digital Solutions team, you’ll play a critical role in ensuring the seamless delivery and ongoing support of the institution’s Virtual Learning Environments (Canvas and Moodle), helping both staff and students thrive in an increasingly digital academic landscape.
The Opportunity
This is an exciting and varied position that combines first-line technical support, platform administration, and proactive engagement with digital learning tools and strategies. You’ll contribute to the creation and maintenance of online course areas, provide expert support to users, and ensure the successful population and launch of Canvas modules for each student intake. You’ll be joining an environment that values continuous improvement, collaboration, and innovation—where your work will have a direct impact on the learning experience of thousands of students.
Key Responsibilities
- Provide timely and effective first-line support for Canvas and Moodle queries.
- Manage and allocate support tickets within the Digital Solutions team.
- Assist with the development and maintenance of programme and module content on VLE platforms.
- Support the implementation of digital assessment processes and educational tools such as plagiarism detection software and CidiLabs.
- Collaborate with colleagues to deliver digital learning projects on time and to a high standard.
- Provide training, advice, and documentation to both academic and professional services staff.
- Monitor and report on VLE usage and performance, supporting data-driven enhancements.
- Ensure compliance with accessibility, data protection, and copyright regulations.
About You
You’ll bring a keen interest in educational technology, excellent problem-solving skills, and a customer-first approach to technical support. Your ability to communicate clearly with a diverse range of stakeholders—from students to senior academics—will be essential to your success in this role.
Ideally, you’ll have:
- Experience supporting VLEs (e.g. Canvas, Moodle) in a Higher Education setting
- Familiarity with digital learning tools and assessment systems
- Strong organisational and administrative skills
- A proactive, solutions-focused mindset with a commitment to continuous learning
Why Join?
This is an excellent opportunity to develop your career within a sector that’s transforming how education is delivered and experienced. You’ll be supported by a collaborative team and encouraged to contribute ideas that enhance digital teaching and learning.
VLE Technical Support Officer employer: Foundations Executive Search
Contact Detail:
Foundations Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VLE Technical Support Officer
✨Tip Number 1
Familiarise yourself with the specific VLE platforms mentioned in the job description, such as Canvas and Moodle. Understanding their features and functionalities will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to educational technology and VLE support. This can provide you with insights into common challenges faced by users and how to address them, which will be valuable in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your problem-solving skills by thinking of specific examples where you've successfully resolved technical issues in a previous role. Highlighting your customer-first approach will resonate well with the values of the institution.
✨Tip Number 4
Research the institution's current digital learning initiatives and any recent projects they have undertaken. Being able to reference these during your conversation will show that you are proactive and genuinely interested in contributing to their goals.
We think you need these skills to ace VLE Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the VLE Technical Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with Virtual Learning Environments like Canvas and Moodle. Provide specific examples of how you've supported users or managed digital learning projects.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Include examples of challenges you've faced in a technical support role and how you successfully resolved them, particularly in an educational context.
Communicate Clearly: Ensure your application is well-structured and free of jargon. Use clear language to convey your ideas, as effective communication is crucial for this role. Consider having someone review your application for clarity and coherence before submission.
How to prepare for a job interview at Foundations Executive Search
✨Show Your Passion for Educational Technology
Make sure to express your enthusiasm for educational technology during the interview. Share any relevant experiences or projects you've worked on that demonstrate your interest and commitment to enhancing digital learning environments.
✨Prepare for Technical Questions
Since this role involves supporting VLEs like Canvas and Moodle, be ready to answer technical questions related to these platforms. Brush up on common issues users face and how you would resolve them, as well as any experience you have with digital assessment tools.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Highlight your problem-solving approach and how it led to successful outcomes, especially in a technical support context.
✨Emphasise Communication Skills
This position requires clear communication with a diverse range of stakeholders. Be ready to showcase your ability to explain complex technical concepts in simple terms, and provide examples of how you've effectively communicated with both technical and non-technical audiences.
