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- Tasks: Provide 3rd line technical support and improve user experience.
- Company: Join a global professional services firm focused on service excellence.
- Benefits: Work on-site in London with opportunities for growth and collaboration.
- Why this job: Perfect for problem solvers who thrive in dynamic environments and enjoy teamwork.
- Qualifications: MCP preferred, ITIL v4 knowledge, and strong 3rd line support experience required.
- Other info: Proactive individuals who can handle multiple priorities will excel here.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive 3rd Line Support Engineer to join a global, professional services firm as they continue on their ongoing phase of growth to help drive service excellence across their IT team and support the wider business, who can work on-site up to 5 days per week in London.
In this role, you’ll handle complex (3rd line) technical issues, help drive system improvements, and make sure our people have the tools and support they need to work efficiently. If you enjoy digging into challenges, streamlining processes, and collaborating across teams, this could be your next move!
What you’ll do:
- Provide 3rd line technical support for complex issues
- Analyse system and application usage to improve user experience
- Work with cross-functional teams to implement enhancements
- Lead user research and feedback initiatives
- Build and configure hardware as needed
- Support onboarding/offboarding processes
- Develop clear system documentation and user guides
- Contribute to a knowledge base of common fixes
- Stay proactive and adaptable to business needs
What you’ll bring:
- MCP qualification (preferred, not essential)
- ITIL v4 knowledge/experience
- Strong experience in 3rd line support and user experience engineering
- Analytical problem-solving mindset
- Excellent communication and collaboration skills
- Ability to juggle multiple priorities and stay calm under pressure
For full details and immediate consideration, please get in touch.
Contact Detail:
Foundations Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst - London
✨Tip Number 1
Familiarise yourself with the latest ITIL v4 practices and principles. Being able to discuss how you’ve applied these in previous roles can really set you apart during interviews.
✨Tip Number 2
Brush up on your technical skills related to 3rd line support. Be prepared to demonstrate your problem-solving abilities through real-life scenarios or case studies during discussions.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've worked with cross-functional teams in the past. This will highlight your ability to contribute effectively in a team-oriented environment.
We think you need these skills to ace Operations Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and user experience engineering. Use specific examples that demonstrate your analytical problem-solving skills and ability to handle complex technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your experience with ITIL v4 and your proactive approach to improving user experience.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or collaborated with cross-functional teams. Highlight any achievements related to system improvements or user feedback initiatives.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Foundations Executive Search
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 3rd line support. Highlight specific technical issues you've resolved and the tools you used. This will demonstrate your capability to handle complex problems effectively.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, share examples of how you've successfully collaborated in the past. Discuss any projects where teamwork led to improved user experiences or system enhancements.
✨Demonstrate Your Analytical Mindset
Prepare to talk about how you analyse system and application usage. Provide examples of how your analytical skills have led to actionable insights that improved processes or user satisfaction.
✨Stay Calm Under Pressure
The ability to juggle multiple priorities is crucial. Be ready to discuss a time when you faced a challenging situation and how you managed to stay composed while finding a solution.
