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- Tasks: Provide 3rd line technical support and improve user experience through system analysis.
- Company: Join a global professional services firm focused on service excellence and growth.
- Benefits: Work on-site in London with opportunities for professional development and collaboration.
- Why this job: Perfect for problem solvers who thrive in dynamic environments and enjoy teamwork.
- Qualifications: MCP qualification preferred; strong 3rd line support experience and ITIL v4 knowledge required.
- Other info: Ideal for those who love tackling challenges and streamlining processes.
We’re looking for a proactive 3rd Line Support Engineer to join a global, professional services firm as they continue on their ongoing phase of growth to help drive service excellence across their IT team and support the wider business, who can work on-site up to 5 days per week in London.
In this role, you’ll handle complex (3rd line) technical issues, help drive system improvements, and make sure our people have the tools and support they need to work efficiently. If you enjoy digging into challenges, streamlining processes, and collaborating across teams, this could be your next move!
What you’ll do:
- Provide 3rd line technical support for complex issues
- Analyse system and application usage to improve user experience
- Work with cross-functional teams to implement enhancements
- Lead user research and feedback initiatives
- Build and configure hardware as needed
- Support onboarding/offboarding processes
- Develop clear system documentation and user guides
- Contribute to a knowledge base of common fixes
- Stay proactive and adaptable to business needs
What you’ll bring:
- MCP qualification (preferred, not essential)
- ITIL v4 knowledge/experience
- Strong experience in 3rd line support and user experience engineering
- Analytical problem-solving mindset
- Excellent communication and collaboration skills
- Ability to juggle multiple priorities and stay calm under pressure
For full details and immediate consideration, please get in touch.
Operations Support Analyst - London employer: Foundations Exec
Contact Detail:
Foundations Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst - London
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, as this knowledge will be crucial in demonstrating your understanding of service management. Consider discussing how you've applied these principles in past roles during your conversations.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of specific examples where you've tackled complex technical issues. Be ready to explain your thought process and the impact of your solutions on user experience.
✨Tip Number 3
Highlight your experience with cross-functional collaboration. Think of instances where you've worked with different teams to implement enhancements or streamline processes, as this will resonate well with the role's requirements.
✨Tip Number 4
Show your proactive nature by preparing questions about the company's current systems and potential areas for improvement. This demonstrates your interest in contributing to their ongoing growth and service excellence.
We think you need these skills to ace Operations Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line support and user experience engineering. Use specific examples that demonstrate your analytical problem-solving skills and ability to handle complex technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention how your skills align with the requirements of the role and express your enthusiasm for contributing to the company's growth.
Highlight Relevant Qualifications: If you have an MCP qualification or ITIL v4 knowledge, make sure to mention these prominently in your application. Even if they are not essential, they can set you apart from other candidates.
Showcase Collaboration Skills: In your application, provide examples of how you've successfully worked with cross-functional teams in the past. This will demonstrate your ability to collaborate effectively, which is crucial for this role.
How to prepare for a job interview at Foundations Exec
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 3rd line support. Highlight specific technical issues you've resolved in the past and how you approached them. This will demonstrate your problem-solving abilities and technical expertise.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, share examples of how you've successfully collaborated with others in previous positions. Discuss any projects where teamwork led to improved outcomes or efficiencies.
✨Demonstrate Proactivity
Talk about instances where you've taken the initiative to improve processes or systems. Employers appreciate candidates who can identify challenges and implement solutions without being prompted.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical scenarios or user experience challenges. Practise articulating your thought process and the steps you would take to resolve these issues effectively.
