At a Glance
- Tasks: Engage with customers and manage mortgage servicing activities in a supportive team.
- Company: Foundation Lending, a specialist mortgage lender in Bracknell.
- Benefits: Enhanced pension, annual bonus, flexible working, free snacks, and more!
- Other info: Modern office environment with great perks and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 1 year of customer service experience, ideally in financial services.
The predicted salary is between 25000 - 30000 £ per year.
About us: Foundation Lending are a specialist mortgage lender, based in Bracknell in Berkshire. We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages. We are looking to enhance our team and currently have a vacancy for an experienced Customer Service Associate. This is an office based role in modern offices in the Bracknell area.
What we are looking for: Our Customer Service Associates effectively manage all Customer Services activity in line with company policies and procedures. As part of a growing department, the successful applicant will engage with customers across the full range of mortgage servicing activities and become expert in key workflows within a specialist team. We are looking for someone who has a confident telephone manner and the ability to effectively communicate with our customers.
You will have proven Customer Services telephonic experience, ideally with a Financial Services/Mortgage company, have excellent time management skills, be organised, efficient and flexible. The ideal candidate will have the ability to display and prove behaviours consistent with regulation and compliance with the principles of Consumer Duty, the Fair Treatment of Customers and an understanding of FCA regulations are essential. Also, the ideal candidate will be PC literate, have good mathematical skills to a minimum GCSE level and be able to pass a reference and credit check.
Our people embrace our values:
- Fair - We are open minded and make unbiased, consistent decisions
- Accountable - We take ownership of situations so that our customers experience efficiency
- Customer first - We understand what our customers want and build strong relationships
- Transparent - We communicate clearly and concisely, ensuring that we are open with information
Job Types: Full-time, Permanent
Benefits:
- Enhanced Pension
- PMI Cash Plans
- Car Scheme
- Highstreet Discounts
- Annual Bonus
- Employee Referral
- Flexible Working
- Long Service Awards
- On-site Gym
- Free Parking
- Free Snacks
- Birthday Day Off
- Paid Volunteering
Education: GCSE or equivalent (required)
Experience: Financial services: 1 year (required)
Location: Bracknell RG12 1WA (preferred)
Customer Service Associate in Bracknell employer: Foundation
Foundation Lending is an exceptional employer located in Bracknell, offering a dynamic work environment where employees are valued and supported. With a strong focus on customer service excellence, our team enjoys a range of benefits including enhanced pension schemes, flexible working options, and opportunities for personal growth through ongoing training. Our modern offices foster a collaborative culture, ensuring that every team member feels empowered to contribute to our mission of providing tailored mortgage solutions.
