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For Companies At a Glance
- Tasks: Manage soft service contractors and ensure top-notch customer service at a shopping centre.
- Company: Join a respected Property Manager in the vibrant world of Placemaking on the southwest coast.
- Benefits: Enjoy a competitive salary, potential for progression, and collaborative project opportunities.
- Why this job: Step into shopping centre management and gain valuable experience in a dynamic environment.
- Qualifications: Customer-facing experience in retail and knowledge of Health & Safety protocols preferred.
- Other info: Be part of a dedicated management team and lead exciting projects.
The predicted salary is between 45000 - 50000 £ per year.
Overview
Are you a manager in a customer-facing environment? Do you want to take the new step in your career and enter the wide world of Placemaking? You could be the new Operations Manager! Joining the team at an established Shopping Centre and estate, working for an esteemed Property Manager, on the lovely southwest coast.
What you’ll be doing…
- Overseeing the soft service contractors such as the cleaning, security, and carpark, for the entire estate.
- Delivering high quality customer service to both tenants and customers, working closely with both.
- Working as part of an established management team and engaging with the large team onsite, ensuring KPIs are met.
Why explore this role?
- The chance to enter the world of shopping centre management, with the possibility of progression.
- You will be a member of the duty management team and experience the responsibility of running the centre.
- You will work alongside the Hard Services manager, and you will have the opportunity to work collaboratively across the shopping centre with exciting projects.
To be successful you will need…
- To have existing hands-on, customer facing experience, in retail preferably.
- Knowledge of Health & Safety protocols – IOSH certified preferred.
- An energetic personality, with enthusiasm and passion for the role, while being hardworking and organised throughout, while being able to lead the team when necessary.
The budget is £45,000 to £50,000 basic salary, dependent on experience.
If the role intrigues you and you would like to learn more about it, please apply directly or email your CV to keira.spate@foundationrecruitment.com
Locations
Soft Services Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Familiarise yourself with the specific soft services that are crucial for a shopping centre environment. Understanding the nuances of cleaning, security, and car park management will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the property management and placemaking sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed customer interactions in previous roles. This will demonstrate your ability to deliver high-quality service in a similar environment.
✨Tip Number 4
Research the shopping centre and its current operations. Being knowledgeable about their existing services and any recent developments will allow you to engage in meaningful conversations during interviews.
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience, particularly in retail. Emphasise any relevant management roles and your ability to oversee teams and contractors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the property management industry. Mention specific examples of how you've delivered high-quality customer service and met KPIs in previous positions.
Highlight Relevant Qualifications: If you have an IOSH certification or any other relevant qualifications related to Health & Safety, be sure to mention these in your application. This will demonstrate your commitment to safety protocols.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led teams in the past. Highlight your organisational skills and ability to motivate others, as these are key for the Operations Manager role.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Customer Service Skills
As a Soft Services Manager, you'll be in a customer-facing role. Be prepared to discuss specific examples of how you've delivered exceptional customer service in previous positions. Highlight your ability to handle difficult situations and maintain a positive experience for customers.
✨Demonstrate Your Knowledge of Health & Safety
Since knowledge of Health & Safety protocols is crucial for this role, make sure to brush up on relevant regulations and best practices. If you have your IOSH certification, mention it during the interview and be ready to discuss how you've implemented safety measures in past roles.
✨Emphasise Team Leadership Experience
This position requires strong leadership skills. Prepare to talk about your experience leading teams, especially in a retail or customer service environment. Share examples of how you've motivated your team to meet KPIs and improve service delivery.
✨Express Your Passion for Placemaking
The role involves engaging with various stakeholders in a shopping centre environment. Show your enthusiasm for placemaking and how you envision contributing to the overall experience for both tenants and customers. This will demonstrate your commitment to the role and the organisation.
