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- Tasks: Lead operations at a shopping centre, managing facilities and ensuring customer satisfaction.
- Company: Join a well-established shopping centre in Ipswich with a focus on operational success.
- Benefits: Enjoy a competitive salary up to £40,000 and a comprehensive benefits package.
- Why this job: Make a real impact while working with a passionate team and advancing your career.
- Qualifications: Experience in operations and customer service, preferably in retail; IOSH qualification is a plus.
- Other info: Send your CV to keira.spate@foundationrecruitment.com to apply.
The predicted salary is between 24000 - 40000 £ per year.
Are you experienced in facilities management with a strong background in customer service? Ready to take your career to the next level? We have an exciting opportunity for you to lead the operations of a well-established shopping centre in Ipswich. If you’re passionate about making a direct impact on the centre’s operational success, this role could be your next big step.
What You’ll Be Doing:
- Overseeing all facility and contractor management in both hard and soft services.
- Liaising with tenants and internal stakeholders to ensure the highest levels of customer satisfaction.
- Playing a key role in the senior management team to achieve optimum success.
- Ensuring strict compliance with Health & Safety regulations.
Why Explore This Role:
- Work with a passionate and dynamic team, dedicated to ensuring the centre runs as smoothly as possible.
- Work for an established business with potential for career progression.
- Leave a lasting impact on the staff, tenants, and visitors by ensuring operational efficiency.
- Participate in the development of the centre.
To Be Successful, You Will Need:
- Proven operational knowledge and contractor management experience.
- Experience in a customer-facing environment, with a preference for retail experience.
- IOSH qualification is preferred.
- Confidence, teamwork, and excellent communication skills.
- Budget management experience.
The advertised salary is up to £40,000, dependent upon experience, including a competitive wider benefits package.
If you are interested in finding out more, please send your CV to keira.spate@foundationrecruitment.com.
Shopping Centre Operations Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shopping Centre Operations Manager
✨Tip Number 1
Network with professionals in the facilities management and retail sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in shopping centre operations and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed contractors and improved customer satisfaction in previous roles. Real-life scenarios can showcase your skills effectively during any discussions with us.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses and show how you can contribute to our team and the operational success of the shopping centre.
We think you need these skills to ace Shopping Centre Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and customer service. Use specific examples that demonstrate your operational knowledge and contractor management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the impact you can make on the shopping centre's operations. Mention your relevant experience and how it aligns with the job requirements.
Highlight Relevant Qualifications: If you have an IOSH qualification or any other relevant certifications, be sure to mention them prominently in your application. This will help you stand out as a qualified candidate.
Showcase Soft Skills: In your application, emphasise your teamwork, communication skills, and confidence. These are crucial for liaising with tenants and internal stakeholders effectively.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Facilities Management Experience
Be prepared to discuss your previous roles in facilities management. Highlight specific projects or challenges you've faced and how you successfully managed them, particularly in a shopping centre or retail environment.
✨Demonstrate Customer Service Skills
Since the role requires strong customer service skills, think of examples where you've gone above and beyond for customers. Be ready to explain how you handle difficult situations and ensure tenant satisfaction.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant Health & Safety regulations that apply to shopping centres. Be prepared to discuss how you have ensured compliance in past roles and how you would approach this in the new position.
✨Prepare Questions for the Interviewers
Have insightful questions ready to ask about the shopping centre's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
