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- Tasks: Manage daily operations of a vibrant retail and leisure destination.
- Company: Join a dynamic team at one of the UK's top retail locations.
- Benefits: Enjoy a competitive salary, growth opportunities, and a hands-on role.
- Why this job: Be part of an exciting environment where every day brings new challenges.
- Qualifications: Experience in operations or facilities management is essential; PPM knowledge preferred.
- Other info: Contact sally.ridgway@foundationrecruitment.com to apply!
The predicted salary is between 36000 - 60000 £ per year.
Be at the heart of one of the UK’s most dynamic retail and leisure destinations. We’re looking for an experienced Operations Manager to join the team at a thriving and ever-evolving retail and leisure scheme. With a focus on delivering operational excellence across a complex, high-footfall environment, this is an exciting opportunity for a hands-on leader with a strong background in property operations and project delivery.
About the Role:
As Operations Manager, you’ll play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, you’ll ensure the site runs like clockwork—safe, efficient, and welcoming for visitors and occupiers alike. You’ll work closely with contractors, stakeholders, and internal teams to ensure standards are maintained and enhanced, with a strong emphasis on health and safety, compliance, and service delivery.
Key Responsibilities:
- Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.
- Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.
- Ensure full compliance with health & safety regulations, statutory obligations, and industry best practices.
- Manage and supervise external contractors, ensuring service level agreements are met.
- Collaborate with the wider centre management team to ensure the smooth day-to-day running of the destination.
- Monitor building performance, implement operational improvements, and support sustainability initiatives.
- Support strategic planning and budgeting for operational activities and capital works.
- Build positive working relationships with retailers, leisure operators, and stakeholders on site.
What We’re Looking For:
- Proven experience in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.
- Strong understanding of Planned Preventative Maintenance (PPM) systems and processes.
- Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.
- Excellent contractor management and compliance knowledge.
- Budget management experience.
- Strong organisational and problem-solving skills, with a proactive and solutions-focused mindset.
- IOSH/NEBOSH qualification and/or IWFM membership preferred.
Why Join Us?
- Be part of a dynamic and expanding scheme with a strong vision for the future.
- Competitive salary and benefits package.
- Exciting, hands-on role where no two days are the same.
- Opportunities for growth, development, and project leadership.
- Work with a passionate team in a fast-paced, high-energy environment.
Are you ready to lead operations at one of the region’s premier destinations? Please send your CV to sally.ridgway@foundationrecruitment.com or call 07702911023.
Operations Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the retail and leisure industry. Attend local events or join relevant online forums to connect with others who may have insights into the Operations Manager role or the specific site you're interested in.
✨Tip Number 2
Familiarise yourself with the latest trends in property operations and project management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving sector.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or improved operational efficiency in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description can make a strong impression.
✨Tip Number 4
Research the company and its current projects or initiatives. Understanding their goals and challenges will allow you to tailor your conversation and show how your skills can directly contribute to their success.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or facilities management, particularly within retail or leisure environments. Emphasise your skills in managing projects, compliance, and contractor relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence. Mention specific examples of how you've successfully managed projects or improved operational performance in previous roles.
Highlight Relevant Qualifications: If you have an IOSH/NEBOSH qualification or IWFM membership, be sure to mention these in your application. They are preferred qualifications for this role and can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in past roles. Highlight your organisational skills and proactive approach to problem-solving, as these are key attributes for the Operations Manager position.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed, especially those involving refurbishments or tenant fit-outs. Highlight your role in ensuring compliance and meeting deadlines, as this will demonstrate your capability to handle the responsibilities of the Operations Manager position.
✨Emphasise Health and Safety Knowledge
Since health and safety compliance is crucial for this role, make sure to mention any relevant qualifications like IOSH or NEBOSH. Share examples of how you've implemented safety protocols in previous roles to ensure a safe environment for both staff and visitors.
✨Demonstrate Strong Contractor Management
Prepare to discuss your experience in managing external contractors. Provide examples of how you've ensured service level agreements were met and how you handled any challenges that arose during these collaborations.
✨Highlight Your Problem-Solving Abilities
Operations Managers often face unexpected challenges. Be ready to share instances where you've successfully identified problems and implemented effective solutions. This will showcase your proactive mindset and organisational skills, which are essential for the role.
